Customer Experience Representative

Are you passionate about delivering exceptional customer service and building lasting relationships? Were looking for a Customer Experience Representative (CER) who sets the standard for excellence in customer care. If you're dependable, detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

?? Key Responsibilities

As a CER, youll be the voice of our companysupporting customers, resolving issues, and ensuring a seamless experience. Your day-to-day will include:

Responding to customer inquiries via phone and email with professionalism and empathy.
Managing a high volume of calls/emails while maintaining accuracy and attention to detail.
Resolving product or service issues by identifying the root cause and offering effective solutions.
Maintaining accurate customer records and updating CRM systems.
Supporting the sales team with quotes, freight estimates, and order updates.
Managing a designated customer territory and nurturing long-term relationships.
Collaborating with internal teams to ensure customer satisfaction.
Continuously learning about our products, services, and processes.

? What Were Looking For
Were seeking someone who brings a positive attitude, strong communication skills, and a desire to grow. Must-haves include:

Excellent work ethic, reliability, and attendance.
Strong written and verbal communication skills, including grammar and email etiquette.
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
Quick learner with strong note-taking and information retention skills.
Proficiency in Microsoft Outlook (calendar, inbox, reminders).
Familiarity with CRM systems and customer service best practices.
Open to feedback and committed to continuous improvement.

?? Qualifications

Strong English grammar and basic math skills.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Experience with order processing, inventory, or accounting software is a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

High school diploma or equivalent (college coursework a plus).
12 years of customer service or client-facing experience preferred.