Desk Clerk Lead (UH-Guam)

Subsidiary: T&H Services

Job Title: Desk Clerk Lead

Work Location: Guam

Labor Category: Non-Exempt (CBA - Union Represented)

Clearance Level: N/A

Travel Requirement: N/A

Pay Rate: $19.16

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description-it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we support. Our growth fuels programs, services, and lasting value for the Tribe, making every success a shared one.

For over 35 years THTBC and its subsidiaries has delivered essential services to federal clients across the globe. Whether supporting logistics, information technology, cyber security, or facilities operations, we are united by a shared mission: to create meaningful economic opportunity and growth of the Tlingit & Haida Tribes of Alaska.

Together We Grow - One Mission, One Team - With a Commitment to Serve

Scope of Work:

Serves as the lead for administrative and customer service support in military housing operations by managing the eMH database, maintaining accurate records, coordinating room assignments and inspections, and acting as the primary point of contact for service member housing needs.

Responsibilities:

• Provides technical guidance to team members while supporting daily tasks and ensuring work meets quality and compliance standards.
• Utilizes, updates, and maintains the Electronic Military Housing (eMH) database to support housing operations.
• Receives, processes, reconciles, interprets, and summarizes documentation using standard office equipment.
• Regularly communicates with service members, vendors, and company personnel to exchange information and provide support.
• Addresses service member concerns, assists in identifying solutions, and conducts follow-up to ensure resolution and satisfaction.
• Maintains and updates both manual and electronic records related to service members and barracks, ensuring accuracy and completeness.
• Manages room assignments and terminations in accordance with established procedures.
• Schedules and conducts check-in, check-out, and vacancy inspections as required.
• Follows established methods and procedures to complete assigned tasks efficiently and accurately.
• Logs, tracks, and reports service calls to the appropriate department or area of responsibility.
• Issues, tracks, and manages control of mechanical keys and electronic key cards for assigned rooms.
• Adhere to company policies, procedures, and safety regulations.
• Perform other duties as assigned.

Minimum Requirements:

• Customer service or front desk experience in a retail, office, hospitality, or service-based environment.
• Strong verbal and written communication skills for interacting professionally with customers, staff, and vendors.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of the Enterprise Military Housing (eMH) Program preferred.
• Must be able to satisfactorily complete a Tier 1 Public Trust background check, if required for the position.
• Must be able to maintain the ability to access the government worksite.
• Must possess and maintain a valid state driver's license and a safe driving record, in accordance with company policy, to operate vehicles or equipment as required for the position.

Physical Demands / Work Environment:

• Ability to sit or stand for extended periods while working at a computer or desk.
• Frequent use of hands for typing, data entry, and handling paperwork.
• Ability to climb stairs periodically to conduct routine inspections of guest rooms, hallways, and other areas of the hotel as part of shift responsibilities or in response to guest concerns.
• Must be able to work on-call, alternate, and extended shift schedules when necessary to meet the mission requirements, including weekends and holidays.

All candidates must successfully complete pre-employment screening, which may include but is not limited to a criminal background check, motor vehicle record review, and a 5-panel drug test, in accordance with company policy and applicable laws.

Benefits:

We offer a flexible benefits package including medical, dental, and vision plans, TRICARE Supplemental, critical illness coverage, employee discounts, wellness seminars, company-paid life and short-term disability insurance, optional long-term disability, paid leave, a 401(k) plan, and identity theft protection to support your health and financial well-being. For represented positions, the benefits and leave offered will be as defined under the applicable Collective Bargaining Agreement.

Equal Employment Opportunity:

We are proud to be an equal opportunity employer and comply with all applicable federal, state, and local employment laws. All applicants will be considered for employment without regard to race, color, religion, creed, national origin, gender, gender identity, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other characteristic protected by law.

Reasonable Accommodation:

If you have a disability or medical condition and need reasonable accommodation, please inform the designated recruiter during the hiring process.