Customer Service Associate -Bilingual (Spanish)

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Customer Service Associate assists external and internal clients with questions/problems regarding multiple Equifax applications and services via video, telephone, chat, or written. These roles are 100% onsite in our Customer Service Center in Earth City, MO. What you'll do Responds to telephone, chat, written requests, then investigates and resolves or tracks progress through resolution Conducts video sessions where required for Equifax applications and services Consistently meets metrics for position regarding call handling, detailed documentation, case closure and adherence What experience you need High School diploma or GED Well versed in client communications verbally and written Ability to read, write and speak fluently in Spanish and English 6+ months experience working with Windows and Google -based applications, file structures, editors, and cloud applications such as Portal and file transfer method What could set you apart Working knowledge of Google email, drive and chat Knowledge of Sales Force, creating, documenting and closing cases and tasks Familiarity with live calls, chats and video sessions in a fast paced environment #LI-BJ1 We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-St. Louis-Rider Trail Function: Function - Fulfillment / Operations Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life's pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to .... In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).