Front Desk Associate

Front Desk Associate

Home2 Suites By Hilton Kittery

HOTEL

FULL-TIME

YORK COUNTY

Home2 Suites by Hilton Kittery, a Colwen Hotels Property, is seeking friendly, customer service focused Front Desk Associates to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we d like to meet you.

Colwen Hotels is a dynamic and growing hotelpany, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

General Responsibilities:

Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.

Provide exceptional guest service.

Efficiently manage the operations of the front desk, ensure check in and check out is timely.

Warmly and professionally wee all guests.

Process guest check-in: confirm reservations, assign guest rooms.

Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.

Ensure that allplaints regarding service and/or amodations are investigated and resolved.

Maintain knowledge of hotel policies including rates, discounts, special offers andmunity events.

Maintain knowledge of uing events, local area and hotel offerings.

Ensure prompt delivery of billing to guests.

Process all payments types e.g. charges, cash, checks, debit or credit cards.

Discreetly handle confidential guest information.

Coordinate with Housekeeping Department to track room readiness andmunicate guest requests and concerns.

Ensure lobby and d areas are neat and orderly.

Ad to all Colwen and brand standards.

Maintain STRICT key controls.

Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.

Requirements:

One year of related experience, hotel preferred

Prior Brand experience preferred

Bilingual - English/Spanish

Excellent verbal and writtenmunications skills

Stronganizational skills and attention to detail

Superior interpersonal and customer service sills, ability to deal with difficult guests

Familiarity with local area, ability to provide directions and maps to local attractions and destinations

Proficient with Microsoft Office Suite andmonputer software programs

Ability to learnputer software programs and operate property management system

Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

We ve got you covered: Benefits & Perks

Medical Insurance with Company-Funded HRA

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance Offerings

Paid Time Off Programs

Employee Assistance Program

401K Plan Traditional & Roth Options with Employer Match

Hotel Discount Travel Program for Associates & Family

Exclusive Associate Discounts Travel, Entertainment, & Retail

Training and Development Programs

Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

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Home2 Suites By Hilton Kittery - 139 Old Post Rd, York County, ME, 03904