HHR Host

JOB SUMMARY:

The HHR Host is responsible for developing and maintaining relationships with customers and high-value players, ensuring exceptional guest experience, and promoting loyalty to the property. This role requires excellent interpersonal and communication skills, a strong understanding of gaming operations, and a passion for hospitality.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Build and maintain relationships with customers and high-value guests to encourage repeat visits.
• Greet and assist guests on the HHR floor, ensuring a high level of personalized service.
• Monitor player activity and identify potential high-value players.
• Coordinate and offer comps, promotions, special events, and invitations to qualified guests.
• Resolve guest issues and concerns promptly and professionally.
• Collaborate with marketing to execute targeted campaigns.
• Will be responsible for achieving pre-established individual goals and objectives as defined by management
• Maintain accurate records of guest preferences, visits, and activity.
• Represent the property at internal and external events as needed.
• Work on special projects as assigned.
• Assist customers with questions and complaints.
• Provide answers and explanations and rectify problems as appropriate.
• Meet appearance and grooming requirements.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.
• Explain how to handicap on an HHR terminal.
• Ensure compliance with the Bank Secrecy Act (BSA) and the propertys AML (Anti Money Laundering) Policy.
• Monitor for suspicious activity as defined by the BSA and the propertys AML Policy.
• Maintains a working knowledge of all rules and regulations of the Gaming Commission and ensures strict adherence to these procedures throughout the property.

QUALIFICATION REQUIREMENTS :

• College degree is preferred. High School diploma or equivalent; or equivalent combination of education and experience.
• Must be at least 21 years of age.
• 2+ years of experience in hospitality, customer service, host, or gaming operations is preferred.
• Strong interpersonal and communication skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficiency in gaming management systems and Microsoft Office Suite.
• Occasional travel required.
• Must have experience with Guest service and or present an inviting positive and polite attitude towards our guest and fellow team members.
• Must be able to work with a team and able to demonstrate effective oral and written communication skills when needed.
• Must be able to acquire and maintain appropriate gaming license.
• Experience with VIP guest services or player development are preferred.
• Multilingual abilities are a plus.
• Familiarity with loyalty programs and CRM tools are preferred.

PHYSICAL REQUIREMENTS :

• Prolonged periods of standing and walking.
• Ability to lift up to 50 lbs.

Wyoming Horse Racing offer competitive wages, medical, dental, vision and life insurance as well as paid time off. Must be 21 or older and able to pass background check and pre-employment drug screen.

Source: Casino Careers