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Bell Attendant

The Ballantyne, a Luxury Collection Hotel

10000 Ballantyne Commons Parkway

Charlotte, NC 28277

Hotel with 244 Rooms

Managed By Northwood Hospitality

Compensation: Starting at $10.00 per hour, plus tips, Full-Time

Job Description

Job Description

Bellperson

Department: Front Office

Reports To: Front Office Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a Bellperson you will be the first and last impression for our guests. You will be responsible for providing exceptional customer service by assisting guests with their luggage, answering questions, and ensuring a smooth check-in and check-out process.

Responsibilities

Greet guests warmly and professionally upon arrival and departure.

Assist guests with luggage, including loading, unloading, and transporting to and from guest rooms.

Escort guests to their rooms and provide information about hotel amenities and local attractions.

Answer guest inquiries and address their concerns in a timely and courteous manner.

Assist with valet parking as needed.

Maintain a clean and organized work environment, including the lobby and baggage area.

Adhere to all hotel policies and procedures.

Qualifications

Excellent customer service skills

Ability to lift heavy luggage

Strong communication skills

Positive and outgoing personality

Ability to work flexible hours, including weekends and holidays

Perks & Benefits:

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Posted August 6, 2025

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The Ballantyne, a Luxury Collection Hotel

The Ballantyne, a Luxury Collection Hotel

Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.

The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.

Values

Integrity, Collaboration, Passion

We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.

Benefits

At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.