Receptionist - Wellness Center- Part Time

Commitment To Inclusive Excellence

At VMRC, we identify a 'cultural fit' as a community member demonstrating our shared values and commitment to fostering an inclusive, purpose-driven workplace. We seek candidates who align with our service, justice, peacebuilding, and stewardship values while bringing diverse perspectives that enrich our collective work.

We assess candidates through structured, bias-conscious interview questions, exploring how they have lived these values in their professional and personal experiences.

Description

The Receptionist is responsible for completing front desk operations for opening and closing the Wellness Center. This position serves as a receptionist to members, staff, residents, and/or guests entering the Wellness Center. Responsibilities include answering the telephone, greeting and assisting members, monitoring their activities, performing administrative support duties, and supporting opening and closing the facility.

COMPENSATION:

• Based on previous experiences and qualifications, the starting base pay rate is $15.00 - $17.79 per hour .

Part-Time with full-time capability:

• 4 pm - 7 pm, Mon, Wed, & Fri
• Tue and Thurs are possible.
• 9 -15 hours per week with possibility for more. (opening hours and coverage/support )

High school diploma required with the ability to complete basic clerical and cleaning tasks.

Fitness, hospitality, or recreation experience preferred.

Possess computer experience with proficiency in Word, Excel, and Outlook.

Possess a command of the English language, both written and spoken.

Ability to provide outstanding customer service using a friendly, outgoing, and customer-service oriented approach in person and by telephone.

Ability to work closely with the senior population in a calm, cooperative, respectful, and professional manner.

Ability to be highly organized, maintain a high level of accuracy, and detail- focused.

Self-motivated with the ability to work independently with minimal supervision.

* Prior experience in a wellness or fitness capacity is a plus! *

A. Essential Functions:

1. Greets and directs walk-in visitors, staff and residents modeling professional image and behavior as the first VMRC contact for the location.

2. Answers and transfers all telephone calls promptly recording the message for Wellness Center management and dialing 911 as necessary.

3. Maintains a neat and professional workspace including cafe area and reception desk.

4. Unlocks and/or locks doors (specific for location).

5. Complete the opening/closing procedures to include

cleaning,

trash pick up,

Assuring fitness and other equipment are turned on or off, etc.

towel services

stocking supplies

supporting Aquatic team members

maintain a clean locker room

6. Ensure all members sign in to use the facility.

7. Assist with sign-ups and registrations for Wellness Center and VMRC programming (trips and events).

8. Assists with Membership tours and membership sign-ups.

9. Assists with special projects as assigned.

10. Collect membership and other programming fees, including cash, checks, and credit cards.

11. Provides command center support during emergency drills (specific responsibilities vary upon location).

12. Alerts management of equipment issues via the communication notebook.

13. Alert management of customer service issues via the communication notebook.

14. Demonstrates good communication skills with the public while always maintaining a positive attitude.

15. Interacts and problem solves with co-workers and customers to ensure follow-through and effective resolution.

B. General

1. Complies with all VMRC and departmental policies & guidelines conscientiously.

2. Actively engages residents in a meaningful, positive, and compassionate manner while ensuring an environment of resident-centered respect and appreciation.

3. Maintains confidentiality of all resident care and protected health informationreports known or suspected incidents of unauthorized disclosure of confidential information to supervisor or designee.

4. Handles responsibility and maintains positive, professional, and collaborative working relationships with residents, families, visitors, and co-workers.

5. Uses correct body mechanics to prevent injury to self, residents, and other staff.

6. Assumes responsibility for and actively participates in staff development (professional growth) and continuing education to keep skills and required certification(s) up-to-date.

7. Demonstrates computer skills necessary to complete job tasks/responsibilities.

8. Attends all required in-services and department staff meetings.

9. Follow emergency and evacuation procedures.

10. Performs other duties as assigned by the supervisor.

A. Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and hear normal and soft tones. This position requires frequent sitting, standing, walking, and grasping. This position requires occasional bending, stooping, and reaching above the head. The employee must occasionally lift or move objects weighing up to 20 pounds and push/pull up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required to work extended periods at a computer.

Service line expectations define emergency requirements and may differ based on the nature of the emergency.

B. Work Environment

The typical work environment is inside; however, occasionally, outside work will be required, which could result in marked temperature changes. While performing the duties of this job, the employee is occasionally exposed to dust, fumes, odors, and airborne particles in a lobby setting, with some potential exposure to biological and chemical hazards.

C. Position Type

This position operates in an office setting and the front lobby. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

D. Access to Confidential Information

This position has limited access to patient/resident medical records as needed to perform essential functions and to the personnel records of all staff.