Food & Beverage Manager, Kitchen

Sheraton NYC Times Square The Food and Beverage Manager will be responsible for managing all food and beverage operations and delivering an excellent guest experience. The Food & Beverage Manager will forecast, plan, and manage all food and beverage orders, staff, and finance. This person will maximize sales and revenue through customer satisfaction and team member engagement.
Responsibilities:

• Train workers in food preparation, and in service, sanitation, and safety procedures
• Compile and balance cash receipts at the end of the day or shift
• Perform various financial activities such as cash handling, deposit preparation, and payroll
• Supervise and participate in kitchen and dining area cleaning activities
• Resolve customer complaints regarding food service
• Control inventories of food, equipment, and liquor, and report shortages to designated personnel
• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
• Observe and evaluate workers and work procedures to ensure quality standards and service, and participate in disciplinary documentations
• Specify production and time sequences and workstation and equipment arrangements
• Forecast staff, equipment, and supply requirements based on business demand
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
• Assign duties, responsibilities, and workstations to employees in accordance with work requirements
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
• Perform personnel actions, such as hiring and firing staff, providing employee orientation, training
• Conduct supervisory activities, such as creating work schedules or organizing employee timesheets
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
• Record production, operational, and personnel data on specified forms
• Develop equipment maintenance schedules and arrange for repairs
• Greet and seat guests, and present menus and wine lists
• Schedule parties and take reservations
• Present bills and accept payments
• Resolve customer complaints regarding food service
• Develop equipment maintenance schedules and arrange for repairs

Requirements:

• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Culinary school diploma or degree in food service management or related field preferred

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company s 10 Most Innovative Travel Companies of 2020 .
• MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
• For the TWA Hotel at New Yorks JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/Whats in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members