Patient Concierge- Full- Time (12-month contract)

Pacific Centre for Reproductive Medicine (PCRM) is seeking a dedicated, compassionate, and detail-oriented Patient Concierge to be the welcoming face of our Edmonton clinic.

Position: Full-time
Schedule: Monday to Friday + rotating weekends

If you have a passion for patient care and exceptional customer service skills, this is your opportunity to make a real difference!

As a Patient Concierge, you will:
Be the first point of contact for our patients – in person, over the phone, and online.
Create a welcoming, calm, and organized clinic environment.
Support both administrative functions and direct patient care coordination.

You’ll work closely with our Reception Supervisor/Operations Assistant and a multidisciplinary team to ensure smooth operations and an outstanding patient experience.

• Greet and assist patients with warmth and professionalism.

• Accurately enter patient details into the EMR system.

• Maintain clinic databases and patient records.

• Answer and triage calls and online inquiries.

• Direct patients to the right departments.

• Schedule, modify, and cancel appointments.

• Process payments and perform daily reconciliations.

• Handle mail distribution and clinic security (weekends & holidays).

• Act as Fire Marshal and attend fire safety meetings.

• Organize deliveries and pickups (specimens, pharmacy sheets, payroll).

• Confirm weekend appointments with patients.

• Perform general office tasks (filing, faxing, mail handling).

• Jump in where needed to support the team.

Education & Experience:

• 1+ year administrative experience (healthcare setting preferred).

• Medical Office Assistant Certification is an asset.

Skills & Qualities:

• Excellent written and verbal communication.

• Professionalism in handling sensitive inquiries.

• Proficiency with EMR systems and office software.

• Strong attention to detail and organizational skills.

• Ability to multitask and thrive in a team environment.

We value our team as much as our patients. Here’s what you’ll get:
Competitive compensation
Fertility benefits
Extended health benefits + Health Spending Account
Retirement matching
4 weeks’ vacation
10 Personal Care Days
Fun team events
State-of-the-art facilities
Ongoing professional development

If this role speaks to you, apply today and take the first step in joining a team that truly makes a difference.

PCRM is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. If you require accommodation during the hiring process, please let us know.

We appreciate every application – even if we can’t respond individually, we’re grateful for your interest and look forward to connecting with you!