Customer Service Specialist

Net2Source Inc. isn&t just another staffing company, we&re a Powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price.

Title: Customer Service Specialist

Location: Mukilteo, WA

Duration: 6+ Months Contract( Possible of Extension)

Pay Rate: $22.00 -28.00 an hour on W2

Shift: 1st shift 8:00 AM - 6:00 PM (Thursday-Monday)

Job Description:

seeking experienced tour and guest service professionals to deliver world class experiences at Future of Flight, a public attraction which showcases and aviation/aerospace innovation. As one of Puget Sound&s most popular tourist attractions,. Future of Flight typically welcomes more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace innovation and STEM learning concepts. In addition, the facility hosts special events and community activities, as well as various educational and public programming engagements.

Visitor Relations Tour Guides serve as brand representatives and are responsible for learning and presenting detailed content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading interactive STEM activities such as robotics and drone experiences, and interpretation of gallery exhibits. In addition to giving tours, responsibilities involve other tour operations assignments and posts. Visitor Relations team members must demonstrate active visitor engagement and customer-focus, as well as capacity and enthusiasm for learning and sharing accurate information about. products and aviation concepts. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

This opening is for Full time positions which will include work on weekends and holidays Future of Flight is currently open five days a week, Thursday through Monday. Operating hours are subject to change based on seasonal need, special events, and operational growth.

Required Qualifications:

1 or more years& related work experience in a role which required strong customer service and communication skills

Experience with a role that requires presenting, training, teaching, or acting in a client facing environment

Experience working in a team environment

Proven reliability, punctuality and regular attendance

Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays

Must be able to work in standing or walking positions for up to six (6) hours per shift

Preferred Qualifications:

Six months& experience giving public tours and/or public speaking

Six months& experience with technology related to events, exhibits, or POS

Proficient with Microsoft Office tools

Any experience with Boeing and/or Boeing Future of Flight

Education/experience typically acquired through basic education (eg High School diploma/GED) and typically 4 or more years& related work experience or an equivalent combination of education and experience (eg vocational school/Associate+2 years& related work, Bachelor, etc.).

Regards,

Md Nawab

Technical Recruiter

Net2Source Inc.

Global HQ Address - 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024

Office: ... x Ext 322 | Cell: ...| Fax: ...|

Email: (see below)

Web: www.net2source.com | Social: Facebook Twitter Linked