RV Park Desk Clerk

Summary:

Provide superior guest service in person and over the phone. Responsible for handling guests requests or complaints quickly and courteously.

Essential Functions and Responsibilities:

• Walk daily routes throughout the RV park to ensure all equipment and facilities are in proper working condition and neat and clean
• Welcome guests in a friendly and professional manner as they arrive
• Assist with space selection and registration.
• Remain current on policies, i.e., pets, check-in/check-out times, reservation requirements, etc.
• Provide assistance to guests and answer questions as needed
• Maintain cleanliness of all RV park facilities, and notify RV Park Manager and Engineering of any maintenance or repairs needed
• Remain current on all promotions and accommodations offered to guests
• Stay up to date on local activities and special events
• Provide outstanding customer service in a timely manner to both guests and fellow employees
• Perform other duties as assigned

Qualifications

• One month of related experience or an equivalent combination of education and experience preferred
• Previous experience working in a team or group environment
• Ability to functionally communicate occupational-based English, both written and verbal
• Able to interact with guests in a professional and courteous manner
• Must be at least 21 years of age
• High school diploma or equivalent preferred
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Frequently push and/or pull up to 50 lbs.
• Frequently bend, reach, squat, and kneel
• Constantly walking, standing, and use of hearing and vision

Work Environment Potential Conditions

• Indoor and outdoor
• Extreme hot and cold temperatures, including humidity

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.