Overnight Houseman - Courtyard Bethlehem

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At
Meyer Jabara Hotels, our mission is to honor, host and create memorable
moments that celebrate life. We do this by creating an environment whereby
all ass...

The Courtyard by Marriott Bethlehem is seeking an energetic full time overnight houseman.

Classification: Nonexempt

Department: Housekeeping

Reports to: Housekeeping Department Manager

Subordinates: None

Summary

Ensures the operational ability of the Housekeeping Department by preparing for, maintaining, and recovering from various activities and functions throughout the hotel. Cleans public areas, public bathrooms, prepares meeting spaces, and insures general cleanliness of all public areas. May assist cleaning rooms and in laundry department.

Essential Functions

• Attends training; including safety training, standard operating procedures, certifications, and any other as directed by management.
• Arrives at work in a timely fashion and in accordance with the posted schedule.
• Abides by established uniform guidelines.
• Practices efficient and effective procedures.
• Reads and understands English to comply with function directions.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
• Maintains a “can do” and “guest first” attitude at all times.
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log, and follows up to ensure the work has been completed.
• Addresses guest complaints regarding service or equipment.
• Resolves complaints to the satisfaction of the guest; passes information along to supervisor.
• Assures requests are made in a timely manner.
• Picks up check list and room keys daily according to key policy. Completes and returns check list at the conclusion of each shift. Returns and signs key in.
• Is mindful to not make excessive noise in the guest room space.
• Cleans public bathrooms compliant with brand standards.
• Cleans public areas of the hotel.
• Maintains cleanliness in the pool area, restocking towels as needed.
• Cleans outside areas to the front and sides of the hotel.
• Removes trash from all receptacles.
• Monitors activity in the parking lots, pool area, lobby, guest hallways for suspicious or inappropriate behavior and reports immediately to the front desk.
• Maintains personal contact with customers (both internal and external) including daily interactions with guests.
• Coordinates with housekeeping supervisor daily to ensure guests special requests are met.
• Works to meet or exceed benchmarked scores as it pertains to the housekeeping department.
• All other duties assigned.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
• Interpersonal – Maintains confidentiality
• Oral Communication – Responds well to questions
• Team Work – Contributes to building a positive team spirit
• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
• Organizational Support – Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social media
• Adaptability – Able to deal with frequent changes, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time
• Dependability – Respond to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure quality
• Quantity – Meets productivity standards; Completes work in a timely manner
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Relationships

Internal: Hotel Staff: to receive information regarding guest needs, requests, and complaints

External: Guests: provide customer service

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High School Diploma or Equivalent

Language Ability: Ability to reach and comprehend simple instructions

Math Ability: Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or chart/diagram form

Computer Skills: No computer skills necessary

Certificates and Licenses: No certifications needed

Work Environment

The work environment characteristic describe here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather), work in high, precarious places; extreme cold (weather and non-weather); extreme heat (weather and non-weather) and risk of electrical shock.

The noise level in the work environment is moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

They are not intended to be ALL responsibilities or qualifications of the job.

Full Benefit package to include; medical dental, life insurance, 401(k), other Voluntary Benefits, Pay On Demand

EEOC

Pre-Employment background screening is required.