Front Desk Attendant

TITLE: Front Desk Attendant

REPORTS TO: Program Manager

CLASSIFICATION: Non-exempt, Full-Time with eligibility for medical, dental, and vision health benefits as well as 401k plan eligibility

COMPENSATION: $30 per hour

Agency Description:

Amigos de Guadalupe fulfills its mission by focusing on four strategies: Expansive Outreach (alcance comunitario), Trusted Information & Referral ( amigos de confianza), Targeted Direct Services Program ( comunidad fortalecida) and Case management (companerismo).

Founded on the principles of justice and advocacy, Amigos de Guadalupe Center for Justice and Empowerment is a founding member of the Si Se Puede Collective, a group of local agencies working together to make social services more accessible to the Mayfair Community; to strengthen individuals and the community through education; and to address social inequities by creating strong leaders through community organizing.

Rationale:

Amigos de Guadalupe is looking for an experienced Front Desk Attendant to serve in its hotel program. As the first point of contact that all clients and visitors see upon arrival, the front desk attendant checks guests in and out of their rooms, distributes room keys, and answers questions. This person serves as a support to case managers to achieve the program and individual family goals of the program. The successful candidate will be able to demonstrate team leadership skills, the ability to form and maintain, and support a team dedicated to the Mission of Amigos and the program goals and objectives of the program.

Essential Duties:

• Perform all check-in and check-out tasks
• Create room keys for new guests
• Manage email reservations

• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Respond to clients concerns and repairs in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
• Maintain updated records of guest enrollment
• Serve as a physical presence by making regular walk-throughs of the site
• Monitor premises and personnel by walking the site property, monitoring surveillance equipment, and observing access points
• Investigate security breaches, incidents, and suspicious behavior/activity in a timely manner
• Send reports on breaches, incidents, and suspicious behaviors/activities to management at the end of each shift
• Verify guests enrollment into the program before allowing entrance into the property without a key
• Demonstrated ability to think quickly and de-escalate situations that arise
• Contribute to team effort by accomplishing related tasks that may be assigned

Work Hours

• Various Shifts:

Swing shift (6:30 pm - 3:00 am) Graveyard shift (11:00 pm - 7:00 am) (or as needed per site)

Qualifications and Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Customer service attitude
• Excellent communication and organizational skills
• Must be able to stand for up to 4 hours
• Must be able to lift up to 15 lbs.
• Basic computer skills
• Strong interpersonal, verbal, and written communication skills
• Excellent sense of judgment
• Can stay alert at all times
• Valid Driver's License

Education and Experience Requirements

• High School Diploma or equivalent required; AA or BA degree preferred
• Front desk or receptionist experience or equivalent