Physical Therapy & Fitness Center Receptionist

Physical Therapy & Fitness Center Receptionist

Jericho Road Community Health Center is actively seeking a Physical Therapy & Fitness Center Receptionist. This position is full-time, within the Front Office at the Fitness Center located at 1021 Broadway.

Work with a Purpose

Jericho Road Community Health Center offers the opportunity to be engaged in a movement far larger than any one individual. We believe that we can all be people of positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road's mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization's mission is deeply rooted in making fundamental change in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.

Why Jericho: Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option for a flexible 40-hour workweek is possible within certain teams.

Responsibilities:

• Greet and Welcome patients, staff, and visitors to the gym and wellness center
• Respond to patients' questions and concerns of all gym and wellness center guests
• Input members in gym software, check in members, verify members are active, and assist with billing tasks.
• Collect, confirm, and input all insurance information
• Coordinate with insurance providers, if necessary, to clarify coverage and guide patients through payment options or financial assistance programs.
• Schedule initial evaluations, re-evaluations, follow-up appointments, and gym appointments
• Interview patients to complete documents, case histories, or forms
• Input prior authorization requirements into Physical Therapy referrals
• Practice high level of ethical behavior while interacting with patients and appropriate staff
• Collect and fees for gym memberships and physical therapy copayments
• Practice cultural sensitivity while working with JRCHC patients and staff
• Maintain and transmit correspondence or medical records, by mail, phone, email, or fax
• Protects patients' rights by maintain confidentiality of personal and financial information remaining compliant with all HIPAA guidelines
• Redirect to appropriate locations and provide education to patients
• Coordinating with patients, physical therapists, and physical therapist assistants to ensure timely care and availability.
• Conduct follow-up calls or communications to ensure patients are following through with their therapy plans and answer any questions regarding their progress or next steps.
• Assist patients in identifying and overcoming any barriers to attending appointments, such as transportation or financial constraints.
• Provide referrals to additional resources, such as other medical services or community support, when needed.
• Provide overview and tour of Gym for new hires and guests with Director of Talent Development
• Receive and route messages or documents to appropriate staff
• Provide visible communications regarding operational changes
• Ensure patient has active referrals and checking/processing patient prior authorizations accurately. Work diligently in a timely fashion in assisting patients and closing/responding to triages appropriately.
• Utilize interpretation services for patients that require interpretation
• Be responsible for opening and/or closing tasks with the gym and wellness center.
• Coordinate with instructors at the gym of class times and maintain class attendance
• Tracking and ordering office supplies
• Maintain up to date data on the prior authorization requirement document quarterly
• Conduct tours and provide education to visitors regarding the services provided by the gym and wellness center

Qualifications:

• High School graduate or GED equivalent
• At least one year working in an office setting
• Direct experience in a primary care setting preferred
• Experience or working knowledge of EMR systems (MEDENT experience desired)

Hourly Rate: $18.00 an hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization.

Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.