Doorperson - InterContinental Mark Hopkins

Responsibilities

Accurately follow proper rate-quoting procedures.

Fully understand and operate all aspects of the Front Desk computer system.

Ensure prompt and professional logging and delivery of all messages, packages, and mail.

Stay current on all room rates, packages, and promotions for guest reservations.

Maintain familiarity with all in-house groups and their specific needs.

Be aware of all closed-out and restricted dates.

Foster strong communication and teamwork with fellow employees and across departments.

Assist the Manager on Duty in ensuring adherence to operational standards (e.g., phone etiquette, guest callbacks, request logs).

Oversee guest check-in/check-out procedures to ensure a friendly, efficient, and courteous experience.

Maintain responsibility for issued house bank.

Perform all duties of a Guest Services Agent as needed.

Monitor and manage key control procedures to support hotel security.

Support revenue maximization through effective room merchandising strategies.

Respond to all guest inquiries professionally and promptly.

Participate in departmental meetings and contribute to planning and execution of initiatives.

Support team productivity to meet or exceed budgeted performance levels.

Assist with the training and cross-training of new and current team members regularly.

Qualifications

High school diploma or equivalent required.

2-3 years of progressive experience in a hotel or related field required.

College coursework in hospitality or related field preferred.

Prior supervisory experience preferred.

Must be flexible and willing to work extended hours, including weekends and holidays, as needed.

Physically able to perform light work: up to 20 lbs occasionally and/or 10 lbs frequently.

Maintain a warm, friendly, and professional demeanor at all times.

Strong verbal and written communication skills with the ability to interact professionally with guests and all levels of employees.

Active listening and problem-solving abilities to effectively address guest and employee concerns.

Proven multitasking and time management skills to meet department goals and deadlines.

Must consistently demonstrate a service-oriented, approachable attitude in all interactions.

Regular attendance and punctuality in accordance with hotel standards.

Maintain high standards of personal appearance and grooming, including proper uniform and nametag.

Actively seek ways to improve productivity and resolve operational challenges.

Proactive and effective in problem resolution, including anticipating, identifying, and addressing issues promptly.

Compensation: $30/hour