Bell Person

Property

#PGH-BMC

Location Description

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, "Close to Nature" park acres.

Overview

To ensure comfort of guests by assisting them with any questions, reservations, travel arrangement, etc. that they may have while providing luggage & valet assistance

ESSENTIAL FUNCTIONS OF THE POSITION

• Carry out the policies and procedures of Benchmark Hospitality International at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
• Follow safety procedures to ensure a safe working environment.
• Ensuring that all bell functions are consistently met, including:
• Greeting, opening doors for all guests as they enter/exit lobby or front door, providing directions to conference center.
• Offers valet to every guest w/vehicle.
• Providing luggage and package assistance to and from guest and meeting rooms, informing guests of guest room functions and emergency information.
• Delivery of guest items throughout hotel
• Maintaining cleanliness and appearance of front door area and lobby/library area
• Maintains fire in the outdoor fire pit every evening, year-round and also a fire in the lobby fireplace on days daytime temperatures are below 50 degrees.
• Interfacing with front desk to meet guests needs.
• Carry out transportation functions, including:
• Providing daily arrival/departure airport transportation as directed by Bell Captain or Front Office Management/Supervisory staff.
• Maintain cleanliness and safety features of shuttle bus, golf carts, and resort van through frequent inspections.
• Delivering boxes, packages, etc. as necessary.
• Delivers outgoing mail and picks up incoming mail from resort mailbox at Park Headquarters and delivers to Sales Office Administrative Assistant Monday - Friday.
• Is knowledgeable of all hotel and conference center services and upsells.
• The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays). We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons.
• Provides a concierge function by assessing and offering creative suggestions and recommendations to guest requests, including:
• Maintains concierge manuals and Rolodex.
• Maintains and updates files on metropolitan restaurants and assists guests with making reservations.
• Arranges golf tee times, spa appointments, boat, and other recreational reservations.
• Conducts tours of hotel, guest rooms, and cottages to guests.
• Assists guests with ordering flowers, balloons, gifts, etc by directing them to Front Office/Assistant Manager.
• Maintains the guest service brochure rack with updated brochures or Stonewall Resort, all other State Parks, and local Lewis, Upshur, Braxton, Harrison, and Randolph Co. point of interest.
• Assists callers and guests with directions and maps.

LAST STATEMENT: Provide assistance in other job classification as determined necessary by immediate superior.

Qualifications

• Previous customer service experience preferred.
• Valid Driver's license required. The ability to drive a manual shift vehicle is preferred, but not required.
• Good written and verbal communication skills, customer service skills, and attention to detail.
• Typing and computer skills preferred.
• Strong organizational and information gathering skills and techniques.
• Outgoing personality & professional demeanor.
• Drive and need to work and succeed.