Medford - Hotel Housekeeping Manager

Let's Be Friends!

At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

HOUSEKEEPING MANAGER

Why this job matters

You set the tone for one of the most important parts of the guest experience-how clean, fresh, and welcoming everything feels. As Housekeeping Manager, you're not just overseeing rooms and schedules-you're building a team, mentoring people, and helping create a warm, well-run environment our guests can count on. When guests rave about their stay, it's often thanks to you and your team.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Embody the resort's service standards in a way that leaves team members and guests telling their friends all about us.
• You create a culture of care, leading a housekeeping team that's all about doing great work and lifting each other up.
• You help the team shine by making sure training, schedules, and expectations are clear-and you're always ready to roll up your sleeves alongside them.
• You stay on top of inventory (think: linens, amenities, supplies) and keep things running smoothly so your team has what they need when they need it.
• You're a partner-not just to your own team, but to Front Desk, Maintenance, and other departments to keep operations seamless and guests happy.
• You bring a positive presence to guest interactions and encourage your team to do the same.
• You keep an eye on quality and cleanliness by inspecting rooms and common areas, assigning deeper cleaning projects when needed.
• You also keep an eye on the budget, helping manage labor costs, spending accounts, and monthly reports.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

What you're responsible for (and not)

• This is a leadership role where you'll guide the housekeeping team and work closely with other departments.
• You'll help oversee staffing, scheduling, inventory, and daily operations.
• You're not responsible for every guest hiccup or maintenance issue-but you're a key partner in getting things resolved and creating a consistently great guest experience.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.

• This role is active and hands-on.
• You'll be on your feet most of the day, moving between guest rooms, back-of-house areas, and offices.
• Expect to lift and carry items, walk up and down stairs, and pitch in with physical tasks when needed.
• Some weekends, holidays, and evenings may be part of your schedule-especially when things get busy.

Must-haves, nice-to-haves, and maybe some bonus points

• A warm, friendly leadership style that builds trust and teamwork.
• Experience leading housekeeping operations in a hotel or similar setting (3-5 years preferred).
• A solid grasp of budgeting, inventory tracking, and scheduling.
• Strong communication skills-written, verbal, and interpersonal.
• Comfort using technology, including property management systems (PMS).
• Ability to juggle multiple tasks in a fast-paced setting and make thoughtful decisions.
• High school diploma or GED preferred.
• Availability to work a flexible schedule, including weekends and holidays.
• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Comfortable communicating clearly and positively with both guests and teammates.
• Must pass and remain in compliance with drug-free workplace policies.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.