The Bar Bartender

The Bar Bartender

Mandarin Oriental New York is looking for a Bartender to join our Food and Beverage team in our new outlet The Bar.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York the The Bar Bartender maintains all Bar environment and equipment clean and tidy, assists guests when they have questions about the menus/wine list/liquor and cocktails, and takes order from guests, anticipates guests' needs and addresses them accordingly.

The Bar Bartender reports to the Bar Manager/Food and Beverage Manager.

As The Bar Bartender, you will responsible for the following duties:

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Follow all Forbes and LQE Standards of service at all times
• Follow TIPS standards for service of alcoholic beverages
• Retrieves completed food and/or beverage orders from kitchen or bar; confirms accuracy of order and delivers to guests with appropriate condiments. When serving beverages, abides by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Greets guests in a friendly and courteous manner and explains any specials and/or bar promotions.
• Records the details of the order from guests, repeating as necessary, to check for accuracy.
• Preparing drinks in accordance with the guest's order and recipe concepts.
• Responsible for mixing drinks, serving drinks, serving food, cleaning bar, setting up and breaking down the bar
• Responsible for batching cocktails, preparing garnishes and syrups, preparing, serving, and replenishing as needed, bar snacks
• Opening bottles as necessary
• In charge of restocking ice at the bar throughout the shift
• Submitting daily requisitions at the end of each shift
• Organizing incoming stock based on the FIFO (First In, First Out) method
• Replenishes beverages as necessary and checks with guest for overall satisfaction
• Presents the check to the guest when asked and collects and processes payment using POS system
• The Bartender has a solid understanding of the bar's concept and identity in order to fully embody the experience offered to guests
• Handle, process and settle all cash payments and transactions at the Bar.
• Make sure that all silver and glasses are wiped and spotless
• Enter all sales in POS without errors. Double check list of items before "sending". Print a new check after each additional order is entered.
• Make sure that all product served are accounted for on the final bill before presenting it.
• Maintain cleanliness of the bar area at all times and well stocked with supplies and beverages including:

straightening inside and outside of bar area continuously, including bar chairs

cleaning counters, floors, shelves and refrigerators; remove trash throughout shift and at end of shift

checking coolers and shelves to ensure proper stocking of beer, wine, liquor and all beverages

stocking bar with ice as needed

checking for supplies such as sugar, salt, stir sticks, straws, napkins as per specified in side work list.

Requisition of additional supplies as needed

cutting fruit and garnishes

retrieving special garnishes from kitchen

restocking bar with clean glasses

retrieve supplies at beginning of shift from C2 and other areas as required

retrieve wines and other beverages from wine racks and other storage areas

• Verify each guest satisfaction during each course or beverage served
• Anticipate guest needs, as to where guests will never have to ask for anything
• To wish each and every guest a warm farewell and thank them for coming
• At the end of the shift deliver all checks and reports to the appropriate place according to rules
• Perform all opening duties to set up for successful service and closing duties to set up for next day service
• Work in a team effort with other Bar Bartenders and Bar Servers to ensure legendary quality experience for all internal and external guests.

As The Bar Bartender, we expect from you:

• Reading, writing and oral proficiency in the English language.
• Willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others.
• Work in a safe, prudent, and organized manner.
• Have an in-depth knowledge of food and preparation.
• Have a good knowledge of wine.
• Have a excellent knowledge of mixed drinks and cocktails
• Be able to relate to all levels of guests and management.
• Have a minimum of 3 years' experience in similar position in luxury setting.
• Have the ability to handle multiple tasks at one time.
• Have excellent communication and organization skills.
• Maintain a clean and healthy personal hygiene and grooming.
• Be able to consistently delight and satisfy our guest.
• Have the ability to handle guest requests in a detailed manner.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

• Pay $30.50 to $40.67 hourly- commensurate with experience and the IWA guidelines
• A competitive benefits package offered through the Employee Benefits Fund

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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