PT Host, Guest Services

PT Host, Guest Services

Phoenix Suns

Phoenix AZ

General Management/Profit & Loss Operations Business Development

0

1

hour ago

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PT Host

Sports and Entertainment Services (SES)

Footprint Center

Phoenix, Arizona

The Guest Services Host is essential in creating a memorable experience for all guests at the Footprint Center. As a Host, you are the direct link to our guests, therefore it requires a Team Member with a positive, team-driven, and proactive personality who is eager to engage and go the extra mile. The Host assists in the event-day operations and delivers a world class experience which welcomes every Premium and Suite guest attending events at Footprint Center.

What You Will Do:

Deliver upon the organization's Mission and Values by creating strong personal interactions resulting in positive first impressions and long-lasting, positive memories

Work closely with the Premium Client Service team to ensure clients receive superior service and complete fulfillment of every contract detail.

Be personal and proactive while assisting guests, team members, and visitors with the highest level of guest service and hospitality.

Consistently provide an elevated and personalized venue experience using good judgment and common sense without compromising safety and security

Build strong relationships and maintain a visible presence and constant communication with the Premium Ticket Holder/Suite/Club guests throughout the event to assist guests, respond to guest requests or escalated issues

Verify credentials, scan tickets and escort guests to their suites, clubs and/or seats in premium seating areas and educate guests on premium offerings

Coordinate information that requires a comprehensive knowledge of the venue, menus, company policies, practices, and operations to ensure an excellent event day experience

Inspect assigned work area prior to and during event, recognize potential hazards and notify supervisor and/or security of all facility issues and housekeeping needs

Enforce security and safety policies and observe appropriate precautions with guests including response and assistance in medical and emergency situations

Operate radio equipment & handheld devices to communicate with areas of the venue

Additional duties may be assigned by a supervisor based on event.

Maintains regular and reliable attendance.

What We Need From Our Host:

Retain an extensive knowledge of the organization and venue (or other facility as needed), event and Premium Club/Suites operations, seating sections, key venue personnel identity, policies, and emergency activity procedures

Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance at all times

Ability to communicate with professionally and effectively and listen to diverse populations including guests, staff, and venue visitors

Ability to read and scan tickets and credentials and ensure authenticity

Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devices

Ability to utilize service recovery methods confidently and independently

Ability to react appropriately in emergency and high stress situations, maintain order and ensure adherence to all safety and security policies

Education and Experience:

Must be at least 18 years old

HS Diploma or GED required. Some college preferred.

Minimum of six months experience as a Footprint Center Guest Services Representative or equivalent front-line team member at a venue of similar activity required

Two years' experience in a premium guest service role, hotel concierge or suite host at a venue of similar activity preferred

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work weekends, nights and holidays when required

Ability to work the entire event including pre- and post-event activities as needed

Must be able to work indoors and outdoors in a variety of weather, visibility, and volume conditions

Ability to work independently and cooperatively in a team environment

Walking, bending and ability to occasionally lift, carry and put away parcels weighing up to thirty pounds

Ability to stand for prolonged periods of time and may include walking long distances and climbing stairs

Ability to take on any role within the Guest Services Team and switch roles as necessary depending on event requirements

Ability to Read, Write & Speak in English. Bilingual is a plus.

The Phoenix Suns are an Equal Opportunity Employer M/F/D/V

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.