Call Center Box Office Ticket Agent - Full Time

JOB SUMMARY

As a Box Office Agent, you will assist guests with their show ticket needs and serve as a resource for all guest questions with an upbeat and positive attitude. You are the first line of defense for improving guest experience. Your responsibilities include generating revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone. You will also promote performers and events throughout Caesars Entertainment venues to effectively impact ticket sales. A working knowledge of Caesars shows is essential for creating a memorable guest experience.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Collect funds and documentation for tickets.

• Serve as an Entertainment Reservation Agent as scheduled.

• Maintain a positive work environment.

• Process entertainment and attraction ticket transactions.

• Process restaurant reservations for all Caesars Entertainment properties.

• Assist guests with city and property questions.

• Maintain an upbeat and positive attitude.

• Stay informed about hotel events to assist guests.

• Maintain professionalism and courtesy towards all guests and employees.

• Anticipate guests' show needs and expectations.

WHAT YOU WILL NEED

• High School diploma or equivalent.

• Minimum of one year of customer service experience preferred.

• Ability to type at least 25 words per minute.

• Proficiency in Ticketmaster or other ticketing systems preferred.

• Availability to work any day of the week and any shift required.

ADDITIONAL REQUIREMENTS

• Excellent phone and written communication skills.

• Ability to work in a fast-paced environment with frequently changing conditions.

• Well-groomed appearance and friendly demeanor.

• Must be able to lift and carry 25 pounds, bend, crouch, kneel, twist, and work at a desk/counter.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).