Concierge - Host

1 year

We are hiring as we grow our business both here locally in Chicago as well as nationally into Washington,DC and Miami. We have a position open within our service team at our high-end members only venue in Chicago and are looking for the next team member who can positively contribute to the role and company culture.

Career driven individuals who are looking to learn, develop and grow with our company should apply. We need someone who will respond well to training and is ready to learn new things, while using existing skills and knowledge to be an asset from day one. Someone who is willing to bring their experience to positively impact our team from the get-go and who has a lot of growth potential would excel.

Who We Are:

We are The Clayton, a high-end private lounge located within the West Loop - Fulton Market area. We are open Monday Saturday, 11am 12am. We pride ourselves on providing exceptional personalized service. We are looking to add a new Concierge- Host to our team as we continue to grow in 2025 and beyond.

What We Offer:

• Positive work environment and company culture.
• Growing company with room for expansion.
• Full-Service training program.
• $25 hourly plus Tips

What We Are Looking For:

• Available to work a minimum of 3 shifts a week with weekend and AM availability. (We are closed on Sunday)
• Ability to lift 40+ pounds, work on feet for extended periods of time, and the ability to walk up and down stairs.
• Professionalism, someone who takes pride in a polished presentation and a dedication to our industry.
• Reliability, dependability, and teamwork are at the core of what we do, so we are looking for a trusted, compassionate, and passionate individual with a team-focused approach.
• Advanced communication skills and strong listening skills a must.
• Strong work ethic with the ability to multi-task and fully complete steps of service.
• Self-starter with a strong work ethic and hustle mentality.
• Predictive service and hospitality first mentality.
• Microsoft proficiency preferred.
• Google Docs experience preferred.

Key Responsibilities:

• Confidentiality and professionalism. We cater exclusively to an affluent clientele and protecting their experience and privacy is paramount to our operation.
• First point of contact for greeting and welcoming all guests - creating an excellent first impression, while following our guest check-in and security protocols
• Working as part of a team to run a seamless service - monitoring the entry way and providing clear communication and direction with the rest of the team throughout the entire building
• Coordinating schedules, tours and reservations for guests, licensees and management
• Main point of contact for all phone, email and verbal communication between guests, management and other company departments
• Upholding the standards of service, while taking ownership and management of the venue and service.

If you are interested in this position, please:

1. Reply to this post with your resume attached and your current availability.

Compensation: Hourly ($25.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, 401k, Potential Bonuses

Customer Service

Ability to Learn Quickly

Office Suite Software

Adaptability to new environments

Communication

Positive Attitude

Customer Service Orientation

Attention to Detail

Problem Solving Skills

Time Management Skills

Ability to Work Under Pressure

Interpersonal Skills

Conflict Resolution skills

Ability to Follow Protocols

Initiative

Collaboration skills

Organizational Skills

Ability to Maintain Composure in a Fast Paced Environment

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