Mountain Host

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

Were looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If youre an enthusiastic, caring team player who strives for excellenceand always tries to do the right thing, even when no one is watchingyoull fit right in at Powder.

We Are:

Big-hearted: passionate, warm, joyful, and generous.

Champions: tenacious, intolerant of mediocrity, and constantly seeking feedback.

These values make us who we are and help drive us to fulfill our purpose: to spark wonder!

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions:

• 401K Plan and company match
• Employee Assistance Program
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• UTA Ski Bus Pass and Employee Shuttle Service
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee meals

Job Title: Mountain Host
Department: Guest Services

Status: Seasonal FT & PT

Reporting To: Guest Service Manager

Position Overview:

The Ticket Information Hosts deliver the highest quality service, accurate resort and local information while stationed at strategic posts throughout the mountain. This position is primarily an outdoor position in inclement weather. The Ticket Information Host promotes the unique products, services, and mountain features in an engaging and friendly manner. Ticket Information Hosts support the ticket office by greeting guests, explaining products, assisting with online purchases, and ticket pick up. Ticket Information Hosts can also support the Guest Service desk when available.

Key Responsibilities:

• Proactively engage guests and deliver stellar informative service in designated areas high-volume or critical areas of resort.
• Fully understand online purchase flow utilizing QR codes to provide clear instructions to guests for onsite sales.
• Share in-depth knowledge of resort products, services, mountain wayfinding, current resort and local information including road closures, lift/trail openings/closures and more.
• Greet, educate and support guests at the various mountain features, the online ticket purchase process and solving issues efficiently.
• Immediately report emergencies, accidents, and theft to the appropriate department.
• Implement, promote and embrace Powder Mountains Mission, Values and Service Essentials, and policies and procedures.
• Set up and break down ticket line barricades and sandwich board signage
• Take initiative to perform duties which help facilitate operations and maintain cleanliness of your work area.
• Other duties as assigned
• Have a positive, upbeat and friendly mindset.

Requirements and/or Qualifications:

• Must have worked at Powder Mountain within the last 2 years and be in good standing with previous manager
• Attend annual orientation on Nov. 16, 2024.
• In-depth knowledgeable about Powder Mountain
• Ability to walk the guest through the online purchase process
• Great attitude, positive mindset, and able to adapt to any situation
• Commitment to arriving to work on-time using personal 4x4, UTA and Powder Mountain shuttles.

Physical Requirements:

• Full range of body movements
• Reach, push, pull, lift, and carry objects that may be heavy (50+lbs)
• Prolonged periods of standing, walking, bending, and twisting
• Walk on even/uneven/slippery terrain
• Climb/descend stairs/ladders
  

Working Environment:

You must be prepared to work in all weather conditions typical of a mountain environment. This includes extreme cold, snow, ice, wind, and strong sun. Proper gear and layering are essential for comfort and safety.