Front Desk Agent - Red Roof Inn

Life as a Front Desk Agent:

As a Front Desk Agent at Red Roof Inn and Home Towne Studios, you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include:

Greeting guests upon arrival and ensuring a smooth check-in process.
Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
Managing and resolving guest concerns or issues promptly and courteously.
Coordinating with other hotel departments to ensure seamless guest experiences.
What We're Looking For:

We are seeking an individual with the following attributes:

Communication Skills: Excellent verbal and written communication skills.
Customer Service: A passion for delivering outstanding customer service.
Problem Solving: Ability to handle guest issues with tact and diplomacy.
Team Player: Collaborative mindset to work effectively with colleagues.
Additional Requirements:

Must be able to commute.
Availability for varying shifts, including evenings, weekends, and holidays.
What to Expect in Your First Few Months:

In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.