Receptionist/Concierge - Part Time Mon-Fri 3pm to 7pm

Find your joy here, at Rosemont, a Sonida Senior Living community!

Rosemont, is a premier retirement community in Humble, TX, provides quality care to residents in an ASSISTED LIVING and MEMORY CARE community!

Concierge Responsibilities include:

• Provide exceptional customer service, by greeting every entry into the community with a welcome and a smile within the first

15 seconds.

• Overseeing Accushield by making updates and guaranteeing residents, guests, team members, families, and vendors are

signing into Accushield to secure the safety of residents and guests.

• Ensures front lobby, reception areas, and guest areas are neat and clean, including cleaning the front doors and windows.
• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address,

directions to the community location, community fax numbers, company website, and other related information

• Schedules visit appointments and transportation for physician appointments and supports resident needs.
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Provide professional and supportive assistance to residents, families and team members to answer questions and resolve any

concerns.

• Responsible for updating resident and team member list for emergency/safety protocols.
• Act as a positive role model for the community, championing the community and supporting a positive atmosphere and culture.
• Any other duties as assigned by the Executive Director to support residents in the community

Qualifications:

• Customer service experience
• Meet continuing education requirements and certifications on job classification and position, including state

requirements.

• Ability to communicate and work with all levels of the Company's management staff and Community Department
• Maintains acceptable attendance record/follows work schedule.