Front Desk Agent

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, a long-standing nonprofit hospitality organization based in Chelsea, is seeking a Front Desk Agents to join their team in a temp-to-perm capacity. Known for its welcoming environment and mission-driven service, this organization offers a respectful, inclusive workplace and a hands-on opportunity for Front Desk Agents to make a difference in the day-to-day guest experience.

Salary/Hourly Rate:

$18/hr

Position Overview:

The Front Desk Agent will serve as the first point of contact for all guests, ensuring smooth check-ins, clear communication, and overall satisfaction. The ideal Front Desk Agent is reliable, friendly, and comfortable working in a fast-paced hospitality environment with rotating shifts. This is a great opportunity for someone looking to grow within a service-driven and people-focused team. The schedule consists of rotating shifts (7 AM to 3 PM, 3 PM to 11 PM, and 11 PM to 7 AM), five days a week.

Responsibilities of the Front Desk Agent:

• Greet guests, issue room keys, and explain accommodations and policies.
• Handle reservations via phone, online platforms, and in person.
• Process payments and prepare accurate daily shift reports.
• Respond to guest inquiries, special requests, and escalated concerns.
• Coordinate with housekeeping and maintenance teams to fulfill guest needs.
• Use booking platforms (Booking.com, Expedia) and in-house systems.
• Provide basic local recommendations to enhance guest experience.
• Maintain front desk cleanliness and organization.
• Monitor visitor log-in process and follow emergency procedures.
• Serve as a dependable and consistent Front Desk Agent across all shifts.

Required Experience/Skills for the Front Desk Agent:

• High School Diploma or GED required.
• Previous front desk, hospitality, or customer service experience preferred.
• Friendly, proactive communication skills.
• Strong attention to detail and ability to multitask.
• Comfortable with rotating shifts including nights, weekends, and holidays.
• Ability to stand for extended periods and lift up to 25 lbs.

Preferred Experience/Skills for the Front Desk Agent:

• Familiarity with hotel reservation software or booking platforms.
• Interest in working with a nonprofit or mission-based hospitality team.
• Experience as a Front Desk Agent in a high-traffic guest setting.
• A calm composed demeanor and service-oriented mindset.
• Occasional overtime opportunities available.

Education Requirements:

• High School Diploma or GED required.

Benefits:

• Casual Fridays and provided uniform tops.
• Supportive and mission-based workplace culture.
• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).