Guest Services Representative

Guest Services Representative I Location: Novant Health Forsyth Medical Center Schedule: Thursday, Friday, & one additional day per week | 5:00AM 5:30PM (Prior night shift experience highly preferred)

Be the welcoming face that makes every patient and visitor feel valued.

As a Guest Services Representative , you set the tone for a positive, compassionate experience at our hospitals key entry points during overnight hours. Youll provide friendly, caring support to patients, families, and visitorsensuring everyone feels safe, informed, and well-guided throughout their visit.

Why Join Novant Health?

• Make an Impact: Play a crucial role in delivering exceptional patient and guest experiences

• Overnight Shift Role: Perfect for candidates comfortable with night shifts and seeking part-time hours

• Supportive Team: Work within a mission-driven environment focused on teamwork and respect

• Grow Professionally: Gain valuable hospital knowledge and enhance your healthcare experience

• Inclusive Culture: Join a workplace that celebrates diversity and values every individual

YOU BELONG HERE! A sense of belonging is foundational to our mission. We embrace the unique talents and perspectives of every team member to provide outstanding care to the communities we serve. We welcome applicants from all backgrounds to apply.

• Education: High School Diploma or GED, required.
• Experience: One to two years of customer service experience, preferably in a healthcare setting, preferred.
• Licensure/Certification: Valid state drivers license at facilities where, preferred. Valet assistance may be needed.
• Additional Skills (required): Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Ability to function independently with minimal supervision and as part of a team. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office and have proficient typing skills.
• Additional Skills (preferred): Be a current notary public or be willing to become a notary, if needed.

• Welcome and assist patients, families, and visitors with professionalism and empathy

• Provide directions and communicate current hospital policies clearly and courteously

• Monitor visitor control and maintain oversight of assigned areas to ensure safety and security

• Respond quickly and effectively to guest concerns, providing immediate service recovery when needed

• Perform clerical and administrative tasks to support hospital operations

• Maintain a strong understanding of hospital services and facility resources to guide guests confidently