Front Desk Clerk

pstrongPOSITION SUMMARY:/strong/pbr /pThe Front Desk Clerk, under the direction of the Front Desk Supervisor or Guest Services Supervisor, is responsible for accommodating hotel patrons by registering and assigning rooms to guests, securing method of payment, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest's accounts, making and confirming reservations, and presenting statements to guests. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations./pbr /pstrongESSENTIAL FUNCTIONS:/strong strong(includes, but is not limited to, the following)/strong/pbr /ulliComputes bill, posts charges, collects payment, and makes change for guests./liliReconciles daily paperwork./liliMakes and confirms reservations./liliProvides attentive, cheerful, courteous and professional service to all customers./liliReports safety and security hazards to proper authority./liliKeeps records of room availability and guest accounts./liliPromotes and sells all aspects of the property, including packages, tickets, and other promotions./liliTransmits and receives messages, sets wake up calls./liliRoutes calls to guest's rooms, other departments and Sault Tribe businesses./liliIssues room keys./liliAnswers inquiries, giving general information and processes calls./liliMaintains cash drawer./liliCompletes end of shift reports./liliCommunicates with housekeeping staff on room status./liliHandles paging for Casino complex./liliMaintains log of maintenance issues./li/ulbr /pstrongADDITIONAL RESPONSIBILITIES:/strong strong(includes, but is not limited to, the following)/strong/pbr /ulliComplies with company and departmental policy and procedures./liliAssists Bell/Valet with luggage and parking vehicles./liliAll other job related duties as assigned./li/ulpbr /br /br /br //ppstrongCONTACTS:/strong/pbr /pImmediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, customers and outside vendors/service providers./pbr /pstrongPHYSICAL REQUIREMENTS:/strong/pbr /pPosition sedentary primarily sitting/lifting of maximum of 10 pounds. Physical factors include constant standing, use of hearing and typing; frequent walking, pushing/pulling, use of near/midrange/far vision, depth perception, and color/field of vision and bending. Working conditions include frequent exposure to noise and air quality; occasional exposure to weather, extreme heat/cold and wet/humidity. Potential hazards include frequent computer and exposure to equipment and occasional exposure to moving mechanical parts and chemicals./pbr /pstrongREQUIREMENTS:/strong/pbr /pstrongEducation:/strong High School diploma or equivalent required./pbr /pstrongExperience: /strongOne year of experience working in the Hospitality industry preferred./pbr /pstrongKnowledge, Skills and Abilities: /strongMust have knowledge of principles and processes for providing customer service including needs assessment techniques, quality service standards, and customer satisfaction evaluation techniques. Must have working knowledge and be able to use word processing and spreadsheet and data base software. Must have working knowledge and be able to use office machines, such as calculator, copier, fax, printer and computer. Must be able to communicate effectively both orally and in writing. Must be able to maintain an effective working relationship with supervisory personnel, coworkers and the general public. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to work with minimal to no supervision. Must maintain confidentiality. Native American preferred./p pstrongPOSITION SUMMARY:/strong/pbr /pThe Front Desk Clerk, under the direction of the Front Desk Supervisor or Guest Services Supervisor, is responsible for accommodating hotel patrons by registering and assigning rooms to guests, securing method of payment, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest's accounts, making and confirming reservations, and presenting statements to guests. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations./pbr /pstrongESSENTIAL FUNCTIONS:/strong strong(includes, but is not limited to, the following)/strong/pbr /ulliComputes bill, posts charges, collects payment, and makes change for guests./liliReconciles daily paperwork./liliMakes and confirms reservations./liliProvides attentive, cheerful, courteous and professional service to all customers./liliReports safety and security hazards to proper authority./liliKeeps records of room availability and guest accounts./liliPromotes and sells all aspects of the property, including packages, tickets, and other promotions./liliTransmits and receives messages, sets wake up calls./liliRoutes calls to guest's rooms, other departments and Sault Tribe businesses./liliIssues room keys./liliAnswers inquiries, giving general information and processes calls./liliMaintains cash drawer./liliCompletes end of shift reports./liliCommunicates with housekeeping staff on room status./liliHandles paging for Casino complex./liliMaintains log of maintenance issues./li/ulbr /pstrongADDITIONAL RESPONSIBILITIES:/strong strong(includes, but is not limited to, the following)/strong/pbr /ulliComplies with company and departmental policy and procedures./liliAssists Bell/Valet with luggage and parking vehicles./liliAll other job related duties as assigned./li/ulpbr /br /br /br //ppstrongCONTACTS:/strong/pbr /pImmediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, customers and outside vendors/service providers./pbr /pstrongPHYSICAL REQUIREMENTS:/strong/pbr /pPosition sedentary primarily sitting/lifting of maximum of 10 pounds. Physical factors include constant standing, use of hearing and typing; frequent walking, pushing/pulling, use of near/midrange/far vision, depth perception, and color/field of vision and bending. Working conditions include frequent exposure to noise and air quality; occasional exposure to weather, extreme heat/cold and wet/humidity. Potential hazards include frequent computer and exposure to equipment and occasional exposure to moving mechanical parts and chemicals./pbr /pstrongREQUIREMENTS:/strong/pbr /pstrongEducation:/strong High School diploma or equivalent required./pbr /pstrongExperience: /strongOne year of experience working in the Hospitality industry preferred./pbr /pstrongKnowledge, Skills and Abilities: /strongMust have knowledge of principles and processes for providing customer service including needs assessment techniques, quality service standards, and customer satisfaction evaluation techniques. Must have working knowledge and be able to use word processing and spreadsheet and data base software. Must have working knowledge and be able to use office machines, such as calculator, copier, fax, printer and computer. Must be able to communicate effectively both orally and in writing. Must be able to maintain an effective working relationship with supervisory personnel, coworkers and the general public. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to work with minimal to no supervision. Must maintain confidentiality. Native American preferred./p

Qualifications:

Able To Read