Concierge

Concierge Location: Saratoga Hospital - Saratoga Springs, NY Employment Type: Per Diem Shift/Schedule: Varied shifts Department: Volunteer Services Salary Range: $17.25## $24.63#hourly, based on experience and qualifications # About Saratoga Hospital At Saratoga Hospital, we#ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach#creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. #About the Role We#re looking for a dedicated Concierge#to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you#ll be a vital part of our support#team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment. You will serve#as first contact for visitors in main or ED reception lobby assuming responsibility for activities such as providing patient information, directions, answering phones, maintaining cleanliness, responding to codes, and being alert to safety and customer service needs.# What You#ll Do Serve as Hospital ambassador to those entering and exiting lobbies with eye to providing excellent customer service. Answer telephone professionally and courteously, transfer calls accurately, observe HIPAA during all interactions. Follow, maintain, and support policies, procedures, and codes of Saratoga Hospital. Know floorplan of Hospital and be able to direct and escort patients and visitors. Know off site (ie:59D Myrtle Street) offices and be able to solve questions for visitors/patients with patience and professional. Engage in required and optional professional development opportunities as well as Hospital and department meetings. Maintains open line of communications with supervisor regarding problems and/or suggestions.# Be active team member. Perform required duties promptly and additional related duties as needed. Deliver compassionate, patient-centered care in alignment with Saratoga Hospital values Collaborate with interdisciplinary teams to support health, healing, and service excellence Perform support responsibilities with a focus on safety, quality, and efficiency Use hospital systems and tools to document care and support operations Continuously seek opportunities to improve processes and support patient and staff satisfaction Serve as a positive, professional representative of our hospital and community What You Bring High school diploma or equivalent. Minimum of 1-2 years customer service experience preferred. # # Ability to use telephone and its various functions. Basic computer programs.#Polished customer service skills: friendly demeanor, modulated voice, good hearing, and#patience.#Ability to multitask and be proactive.#Willingness to move throughout hospital, perform extra tasks such as delivering flowers, and clerical duties. # Strong communication and teamwork skills Commitment to providing patient-first, high-quality service Comfort working in a fast-paced, collaborative environment # Why Saratoga Hospital A caring, community-focused culture rooted in teamwork and trust Supportive leadership that invests in your development and well-being Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. Opportunities to grow within the Albany Med Health System Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions # Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you#re passionate about healthcare and community service#even if you don#t meet every qualification listed#we#d still love to hear from you. How to Apply Click the #apply# button to submit your resume and complete our online application. Applications are reviewed on a rolling basis#apply today and discover what makes Saratoga Hospital a special place to grow your career.

Concierge

Location: Saratoga Hospital - Saratoga Springs, NY

Employment Type: Per Diem

Shift/Schedule: Varied shifts

Department: Volunteer Services

Salary Range: $17.25 - $24.63 hourly, based on experience and qualifications

About Saratoga Hospital

At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.

About the Role

We're looking for a dedicated Concierge to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you'll be a vital part of our support team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment. You will serve as first contact for visitors in main or ED reception lobby assuming responsibility for activities such as providing patient information, directions, answering phones, maintaining cleanliness, responding to codes, and being alert to safety and customer service needs.

What You'll Do

• Serve as Hospital ambassador to those entering and exiting lobbies with eye to providing excellent customer service.
• Answer telephone professionally and courteously, transfer calls accurately, observe HIPAA during all interactions.
• Follow, maintain, and support policies, procedures, and codes of Saratoga Hospital.
• Know floorplan of Hospital and be able to direct and escort patients and visitors.
• Know off site (ie:59D Myrtle Street) offices and be able to solve questions for visitors/patients with patience and professional.
• Engage in required and optional professional development opportunities as well as Hospital and department meetings.
• Maintains open line of communications with supervisor regarding problems and/or suggestions. Be active team member.
• Perform required duties promptly and additional related duties as needed.
• Deliver compassionate, patient-centered care in alignment with Saratoga Hospital values
• Collaborate with interdisciplinary teams to support health, healing, and service excellence
• Perform support responsibilities with a focus on safety, quality, and efficiency
• Use hospital systems and tools to document care and support operations
• Continuously seek opportunities to improve processes and support patient and staff satisfaction
• Serve as a positive, professional representative of our hospital and community

What You Bring

• High school diploma or equivalent. Minimum of 1-2 years customer service experience preferred.
• Ability to use telephone and its various functions.
• Basic computer programs. Polished customer service skills: friendly demeanor, modulated voice, good hearing, and patience. Ability to multitask and be proactive. Willingness to move throughout hospital, perform extra tasks such as delivering flowers, and clerical duties.
• Strong communication and teamwork skills
• Commitment to providing patient-first, high-quality service
• Comfort working in a fast-paced, collaborative environment

Why Saratoga Hospital

• A caring, community-focused culture rooted in teamwork and trust
• Supportive leadership that invests in your development and well-being
• Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.
• Opportunities to grow within the Albany Med Health System
• Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions

Our Commitment

We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you.

How to Apply

Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.