Houseperson

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Houseperson is responsible for providing superior service to both the internal and external customer. This person is responsible to upkeep standards of cleanliness throughout the hotel tower, as directed.

• Deliver exceptional internal and external guest service. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member's needs and questions.
• Removes used laundry and trash from hotel rooms and attendant carts; deposits these in proper locations. When possible, dirty linen and trash are removed prior to the room attendant cleaning the room.
• Assists guests with questions, problems, and requests in a timely manner, ensuring guest satisfaction.
• Performs work in all areas according to established standards and techniques, proper and safe use of machines and chemicals, and customer services standards
• Reports hotel room/public area facility problems related to structure, equipment, and plumbing to supervisor.
• Ensures that attendant carts and housekeeping storerooms are fully stocked in compliance with departmental Standard Operating Procedures.
• Performs all duties in a quiet and orderly manner.
• Cleans and maintains all guest areas to include hallways, stairwells, and vending areas. All guest areas are to be free of linen, trash, food items, etc. at all times.
• Cleans, stocks, and maintains all storage areas.
• Maintains a clean and orderly laundry depository area. All soiled linens are properly sorted and placed into the appropriate carts.
• All filled soiled linen carts are delivered to the laundry facility at the established time, daily. All clean linen is returned to property from the laundry facility.
• Performs other duties as assigned by management.

Qualifications

(Related education and experience may be interchangeable on a year for year basis)

• Ability to communicate effectively with guests as well as all levels of employees.
• Ability to clean and replenish supplies.
• Ability to effectively and efficiently move from floor to floor as needed.
• Must be able to push carts up to 50 pounds.
• Demonstrates knowledge of housekeeping practices and procedures.
• Must successfully pass background check and related trainings
• Must be 18 years of age

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.