Front Desk Associe
Department of the Navy
Commander, Navy Installions
Naval District Washington/ NSA Annapolis
Summary
This position is loced the Unaccompanied Housing. This position will perform front desk functions for the lodging program.
Summary
This position is loced the Unaccompanied Housing. This position will perform front desk functions for the lodging program.
Overview
Help
Accepting applicions
Open & closing des
08/07/2025 to 08/14/2025
Salary
$19 to - $20 per hour
Pay scale & grade
NF 2
Locion
2 vacancies in the following locion:
Annapolis, MD
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocion expenses reimbursed
No
Appointment type
Permanent
Work schedule
Part-time
Service
Competitive
Promotion potential
None
Job family (Series)
0303 Miscellaneous Clerk And Assistant
Supervisory stus
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determinion process
Suitability/Fitness
Financial disclosure
No
Bargaining unit stus
No
Announcement number
25-12780342
Control number
842870600
This job is open to
Help
The public
U.S. Citizens, Nionals or those who owe allegiance to the U.S.
Military spouses
Military spouses relocing under PCS orders or whose spouse is 100% disabled or died while on active duty.
Duties
Help
Ensures security of all guests is maintained all times.
Ensures guest privacy is maintained all times.
Must possess a welcoming manner and positive titude; demonstre effective communicion skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide informion about local tractions. Provide assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) to access the guest informion, retrieve reservion informion, change or cancel reservions as requested by the guest, or register guests. Verifies registrion informion, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
Receives requests and processes reservions within established guidelines. When rooms are not available, provides a certifice of non-availability (CNA) and/or alternive lodging in the area.
Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservions, and presenting stements to and collecting payments as necessary.
Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts the end of each shift in accordance with established procedures.
Responsible for inventorying all keys and any other supplies or amenities maintained the front desk. Keeps the front desk and lobby area clean and ne.
May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports.
Verifies charges for correctness, makes approprie changes if errors occur, and completes all computer-genered reports as assigned and notes any account discrepancies for action by management.
Answers phones and transfers calls to approprie individuals and replies to guest questions.
Logs trouble calls in the PMS and ensures the approprie department is notified. Reloces guest to a different room when required.
May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
The position may require a roting shift schedule. Work hours may be scheduled for anytime during a 24-hour day, 7 days a week.
Performs other reled duties as assigned.
Requirements
Help
Conditions of employment
Must be least 18 years old to opere the Point of Sale (POS) System
Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
Must successfully pass the E-Verify employment verificion check. Any discrepancies must be resolved as a condition of employment
Will be considered ALPHA personnel, and therefore subject to work during inclement weher or other stes of emergency. This position requires a roting shift schedule. Work hours may be scheduled for anytime during a 24-hour day, 7 days a week.
Must be able to communice clearly and effectively in English, both verbally and in writing.
Qualificions
Preferred 6 months of work experience th demonstres knowledge of basic principles, concepts, standards, and regulions reled to hospitality operions.
Must be skilled in the use of a personal computer and various software programs.
Must possess basic mh and reading skills.
Must be able to communice clearly and effectively both verbally and in writing in English.
Educion
This job does not have an educion qualificion requirement.
Additional informion
Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your applicion th you are asking for spouse preference and submit a copy of current PCS orders along with the Military Spousal Preference Request form . Failure to submit current PCS orders with applicion will prevent spousal preference from being granted.
Some positions have special requirements. In these cases selection is tentive pending sisfactory completion of these requirements. Applicants may be required to provide proof of educion, etc. All selections are contingent upon the obtaining of sisfactory employment reference checks.
SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31,1959 and least 18 years of age, employment law (5 U.S.C. 3328) requires th you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please the Selective Service web site .
When relocion expenses are authorized to perform a Permanent Change of Stion (PCS) with the federal government, the IRS considers the majority of your entitlements to be taxable. Additional informion:
Public Trust is a type of background investigion, but it is not a security clearance . Depending on the job, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire.
If you are unable to apply online view the following link for informion regarding an Alterne Applicion.
Select the words "Alterne Applicion" and click the link icon.
Leave the Protocol as http://
Insert the following text in the URL field:
Expand Hide additional informion
Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution.
Benefits
Help
Review our benefits
How you evalued
You evalued for this job based on how well you meet the qualificions above.
All resumes reviewed to determine if they meet the hiring eligibility and qualificion requirements listed in this announcement, and red based on the informion provided in the resume to determine the level of knowledge, skills and abilities (KSAs) reled to the job requirements. Using the qualificions of the position, a predetermined ring criterion of KSAs used for each resume. Best qualified applicants referred to the hiring manager. The selecting official may choose to conduct interviews.
Benefits
Help
Review our benefits
Required documents
Required Documents
Help
The following documents are required the time of applicion:
Resume
If claiming Department of Defense (DOD) Non-appropried Fund (NAF) Business Based Action (BBA) priority considerion: provide a copy of the notice of separion
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Stion (PCS) orders and a marriage certifice the time of applicion
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documention (SF-15, V.A. disability letter, proof of service, etc.)
How to Apply
Help
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above.
The complete applicion package must be submitted by 11:59 PM (EST) on 08/14/2025 to receive considerion.
To preview the Applicion Questionnaire, please click the following link:
To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion.
It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de.
Additional informion on how to complete the online applicion process and submit your online applicion may be found on the
To verify or check the stus of your applicion, log into your USAJobs account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, :
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal considerion regardless of race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. This agency provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodions should email their request to ... to ensure proper considerion is given. The decision on granting reasonable accommodion on a case-by-case basis.
Agency contact informion
NDW NAF HR
...
Address
NSA Annapolis
47402 Buse Rd
Bldg 467
Puxent River, MD 20670
US
Next steps
Using the required qualificions of the position, a standardized ring and ranking criteria of knowledge, skills, and abilities used to screen and assess each applicion.
If you provided an email address, you would receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email.
Please notify us if your contact informion changes after the closing de of the announcement. Also, note th if you provide an email address th is inaccure or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communicion th could affect your considerion for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probionary period
Privacy Act
Reasonable accommodion policy
Selective Service
Signure and false stements
Social security number request
Required Documents
Help
The following documents are required the time of applicion:
Resume
If claiming Department of Defense (DOD) Non-appropried Fund (NAF) Business Based Action (BBA) priority considerion: provide a copy of the notice of separion
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Stion (PCS) orders and a marriage certifice the time of applicion
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documention (SF-15, V.A. disability letter, proof of service, etc.)
How to Apply
Help
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above.
The complete applicion package must be submitted by 11:59 PM (EST) on 08/14/2025 to receive considerion.
To preview the Applicion Questionnaire, please click the following link:
To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion.
It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de.
Additional informion on how to complete the online applicion process and submit your online applicion may be found on the
To verify or check the stus of your applicion, log into your USAJobs account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, :
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal considerion regardless of race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. This agency provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodions should email their request to ... to ensure proper considerion is given. The decision on granting reasonable accommodion on a case-by-case basis.
Expand Hide how to apply
Agency contact informion
NDW NAF HR
...
Address
NSA Annapolis
47402 Buse Rd
Bldg 467
Puxent River, MD 20670
US
Next steps
Using the required qualificions of the position, a standardized ring and ranking criteria of knowledge, skills, and abilities used to screen and assess each applicion.
If you provided an email address, you would receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email.
Please notify us if your contact informion changes after the closing de of the announcement. Also, note th if you provide an email address th is inaccure or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communicion th could affect your considerion for this position.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probionary period
Privacy Act
Reasonable accommodion policy
Selective Service
Signure and false stements
Social security number request
Overview Help Accepting applicions Open & closing des 08/07/2025 to 08/14/2025 Salary $19 to - $20 per hour Pay scale & grade NF 2 Locion 2 vacancies in the following locion: Annapolis, MD Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Part-time Service Competitive Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number 25-12780342 Control number 842870600
Department of the Navy
Commander, Navy Installions
Naval District Washington/ NSA Annapolis
Summary
This position is loced the Unaccompanied Housing. This position will perform front desk functions for the lodging program.
Summary
This position is loced the Unaccompanied Housing. This position will perform front desk functions for the lodging program.
Overview
Help
Accepting applicions
Open & closing des
08/07/2025 to 08/14/2025
Salary
$19 to - $20 per hour
Pay scale & grade
NF 2
Locion
2 vacancies in the following locion:
Annapolis, MD
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocion expenses reimbursed
No
Appointment type
Permanent
Work schedule
Part-time
Service
Competitive
Promotion potential
None
Job family (Series)
0303 Miscellaneous Clerk And Assistant
Supervisory stus
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determinion process
Suitability/Fitness
Financial disclosure
No
Bargaining unit stus
No
Announcement number
25-12780342
Control number
842870600
This job is open to
Help
The public
U.S. Citizens, Nionals or those who owe allegiance to the U.S.
Military spouses
Military spouses relocing under PCS orders or whose spouse is 100% disabled or died while on active duty.
Duties
Help
Ensures security of all guests is maintained all times.
Ensures guest privacy is maintained all times.
Must possess a welcoming manner and positive titude; demonstre effective communicion skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide informion about local tractions. Provide assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) to access the guest informion, retrieve reservion informion, change or cancel reservions as requested by the guest, or register guests. Verifies registrion informion, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
Receives requests and processes reservions within established guidelines. When rooms are not available, provides a certifice of non-availability (CNA) and/or alternive lodging in the area.
Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservions, and presenting stements to and collecting payments as necessary.
Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts the end of each shift in accordance with established procedures.
Responsible for inventorying all keys and any other supplies or amenities maintained the front desk. Keeps the front desk and lobby area clean and ne.
May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports.
Verifies charges for correctness, makes approprie changes if errors occur, and completes all computer-genered reports as assigned and notes any account discrepancies for action by management.
Answers phones and transfers calls to approprie individuals and replies to guest questions.
Logs trouble calls in the PMS and ensures the approprie department is notified. Reloces guest to a different room when required.
May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
The position may require a roting shift schedule. Work hours may be scheduled for anytime during a 24-hour day, 7 days a week.
Performs other reled duties as assigned.
Requirements
Help
Conditions of employment
Must be least 18 years old to opere the Point of Sale (POS) System
Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
Must successfully pass the E-Verify employment verificion check. Any discrepancies must be resolved as a condition of employment
Will be considered ALPHA personnel, and therefore subject to work during inclement weher or other stes of emergency. This position requires a roting shift schedule. Work hours may be scheduled for anytime during a 24-hour day, 7 days a week.
Must be able to communice clearly and effectively in English, both verbally and in writing.
Qualificions
Preferred 6 months of work experience th demonstres knowledge of basic principles, concepts, standards, and regulions reled to hospitality operions.
Must be skilled in the use of a personal computer and various software programs.
Must possess basic mh and reading skills.
Must be able to communice clearly and effectively both verbally and in writing in English.
Educion
This job does not have an educion qualificion requirement.
Additional informion
Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your applicion th you are asking for spouse preference and submit a copy of current PCS orders along with the Military Spousal Preference Request form . Failure to submit current PCS orders with applicion will prevent spousal preference from being granted.
Some positions have special requirements. In these cases selection is tentive pending sisfactory completion of these requirements. Applicants may be required to provide proof of educion, etc. All selections are contingent upon the obtaining of sisfactory employment reference checks.
SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31,1959 and least 18 years of age, employment law (5 U.S.C. 3328) requires th you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please the Selective Service web site .
When relocion expenses are authorized to perform a Permanent Change of Stion (PCS) with the federal government, the IRS considers the majority of your entitlements to be taxable. Additional informion:
Public Trust is a type of background investigion, but it is not a security clearance . Depending on the job, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire.
If you are unable to apply online view the following link for informion regarding an Alterne Applicion.
Select the words "Alterne Applicion" and click the link icon.
Leave the Protocol as http://
Insert the following text in the URL field:
Expand Hide additional informion
Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution.
Benefits
Help
Review our benefits
How you evalued
You evalued for this job based on how well you meet the qualificions above.
All resumes reviewed to determine if they meet the hiring eligibility and qualificion requirements listed in this announcement, and red based on the informion provided in the resume to determine the level of knowledge, skills and abilities (KSAs) reled to the job requirements. Using the qualificions of the position, a predetermined ring criterion of KSAs used for each resume. Best qualified applicants referred to the hiring manager. The selecting official may choose to conduct interviews.
Benefits
Help
Review our benefits
Required documents
Required Documents
Help
The following documents are required the time of applicion:
Resume
If claiming Department of Defense (DOD) Non-appropried Fund (NAF) Business Based Action (BBA) priority considerion: provide a copy of the notice of separion
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Stion (PCS) orders and a marriage certifice the time of applicion
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documention (SF-15, V.A. disability letter, proof of service, etc.)
How to Apply
Help
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above.
The complete applicion package must be submitted by 11:59 PM (EST) on 08/14/2025 to receive considerion.
To preview the Applicion Questionnaire, please click the following link:
To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion.
It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de.
Additional informion on how to complete the online applicion process and submit your online applicion may be found on the
To verify or check the stus of your applicion, log into your USAJobs account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, :
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal considerion regardless of race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. This agency provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodions should email their request to ... to ensure proper considerion is given. The decision on granting reasonable accommodion on a case-by-case basis.
Agency contact informion
NDW NAF HR
...
Address
NSA Annapolis
47402 Buse Rd
Bldg 467
Puxent River, MD 20670
US
Next steps
Using the required qualificions of the position, a standardized ring and ranking criteria of knowledge, skills, and abilities used to screen and assess each applicion.
If you provided an email address, you would receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email.
Please notify us if your contact informion changes after the closing de of the announcement. Also, note th if you provide an email address th is inaccure or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communicion th could affect your considerion for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probionary period
Privacy Act
Reasonable accommodion policy
Selective Service
Signure and false stements
Social security number request
Required Documents
Help
The following documents are required the time of applicion:
Resume
If claiming Department of Defense (DOD) Non-appropried Fund (NAF) Business Based Action (BBA) priority considerion: provide a copy of the notice of separion
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Stion (PCS) orders and a marriage certifice the time of applicion
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documention (SF-15, V.A. disability letter, proof of service, etc.)
How to Apply
Help
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above.
The complete applicion package must be submitted by 11:59 PM (EST) on 08/14/2025 to receive considerion.
To preview the Applicion Questionnaire, please click the following link:
To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion.
It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de.
Additional informion on how to complete the online applicion process and submit your online applicion may be found on the
To verify or check the stus of your applicion, log into your USAJobs account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, :
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal considerion regardless of race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. This agency provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodions should email their request to ... to ensure proper considerion is given. The decision on granting reasonable accommodion on a case-by-case basis.
Expand Hide how to apply
Agency contact informion
NDW NAF HR
...
Address
NSA Annapolis
47402 Buse Rd
Bldg 467
Puxent River, MD 20670
US
Next steps
Using the required qualificions of the position, a standardized ring and ranking criteria of knowledge, skills, and abilities used to screen and assess each applicion.
If you provided an email address, you would receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email.
Please notify us if your contact informion changes after the closing de of the announcement. Also, note th if you provide an email address th is inaccure or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communicion th could affect your considerion for this position.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probionary period
Privacy Act
Reasonable accommodion policy
Selective Service
Signure and false stements
Social security number request
Overview Help Accepting applicions Open & closing des 08/07/2025 to 08/14/2025 Salary $19 to - $20 per hour Pay scale & grade NF 2 Locion 2 vacancies in the following locion: Annapolis, MD Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Part-time Service Competitive Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number 25-12780342 Control number 842870600
Job ID: 488923182
Originally Posted on: 8/10/2025
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