Operations Support Specialist / Receptionist

Operations Support Specialist / Receptionist

Operations Support Specialist / Receptionist

remote type

Onsite: Work in Office Full-Time

locations

USA-Washington-DC-700 6th Street NW

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

R0031844

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Operational Support Specialist is responsible for providing operational support, ensuring customer satisfaction, and managing document management. This role involves collaborating with various stakeholders, managing deadlines, and maintaining high-quality standards.

Essential Job Responsibilities

Reception Focus:

Work closely with the client's staff to assist with front office

Answer incoming telephone calls and forward to the appropriate person.

Take accurate and complete messages for those who are unavailable

Promptly greet and announce visitors in a friendly and business-like manner

Maintain a neat and organized reception desk and front lobby area

Order and stock supplies as needed

Responsible for setting up and breaking down food/beverage setups in conference rooms.

Maintain, stock and inventory catering kitchen.

Daily check and resupply copy pantries and employee lounge

Perform other duties as requested

Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule.

Copy Services includes accurately producing copy, print and scan projects per written instructions.

Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.

Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

High School Diploma or GED

Minimum of 1 year work experience preferably as a Receptionist

Previous experience in a client service field preferred

Ability to multitask with attention to detail

Ability to handle complaints with professionalism, patience, and diplomacy

Working knowledge of MS Word, Excel and Outlook

Ability to lift or move 40 lbs. or greater

Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs

Ability to walk, bend, kneel, stand or sit for an extended period of time

Knowledge of BookIT or similar scheduling/reservation software helpful.

Shift: M-F 8:30am to 5:30pm

The Compensation range for this role is 17.95 to 20.67 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

About Us

Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq's subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.

We strive for a cohesive, collaborative environment that focuses on group achievement.

With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.