Call Center / Customer Service Specialist 1#25-73076
$15.19 per hour
Deerfield, IL
All On-site
Job Description
Our Client, a Retail Pharmacy company, is looking for a Call Center / Customer Service Specialist 1 for their Deerfield, IL location.
Responsibilities:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Answering customer calls
Working with other departments to solve patient requests
Completing reporting forms to escalate patient issues
Researching account and account notes to provide accurate information to patients, medical doctors office, copay assistance programs, and other departments to resolve patient concerns.
Track call info into designated form
Requirements:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage ones time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
High school diploma or GED preferred.
0-2 years customer service related experience required.
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws
$15.19 per hour
Deerfield, IL
All On-site
Job Description
Our Client, a Retail Pharmacy company, is looking for a Call Center / Customer Service Specialist 1 for their Deerfield, IL location.
Responsibilities:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Answering customer calls
Working with other departments to solve patient requests
Completing reporting forms to escalate patient issues
Researching account and account notes to provide accurate information to patients, medical doctors office, copay assistance programs, and other departments to resolve patient concerns.
Track call info into designated form
Requirements:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage ones time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
High school diploma or GED preferred.
0-2 years customer service related experience required.
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws
Job ID: 488930958
Originally Posted on: 8/10/2025
Want to find more Hospitality Service opportunities?
Check out the 247,956 verified Hospitality Service jobs on iHireHospitalityServices
Similar Jobs
Sign Up for Job Alerts
