Night Auditor

15735 John J Delaney Drive
Charlotte , NC 28277

Job Description

Night Auditor - NGHTAUDT

Department: Front Office

Reports To: Front Office Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. You will be responsible for a variety of tasks, including financial reconciliation, guest services, and system maintenance.

Key Responsibilities:

o Balance daily revenue and expenses.

o Reconcile guest accounts and credit card charges.

o Prepare and analyze daily reports.

o Ensure accurate and timely financial reporting.

o Check in and check out guests.

o Assist guests with inquiries and requests.

o Resolve guest complaints and issues in a timely and professional manner.

o Provide excellent customer service.

o Update and maintain hotel systems and software.

o Troubleshoot system issues and errors.

o Back up and secure important data.

o Monitor security cameras and alarms.

o Conduct regular property inspections.

o Respond to security incidents as needed.

Qualifications:

Perks & Benefits:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.