Community Life Concierge

Exciting Opportunity: Moorings Park Grande Lake Assisted Living Community, GardenView partners will play a vital role in enhancing the lives of our residents by providing comprehensive support across dining, activities, and personal care while fostering meaningful relationships based on the Best Friends™ Approach to dementia care. This philosophy prioritizes respect, dignity, and engagement, ensuring that each resident feels valued, understood, and supported.

Moorings Park is looking for a Community Life Concierge . The Community Life Concierge supports the day-to-day experience of residents. This role helps bring the Best Friends™ Philosophy to life by fostering meaningful, person-centered connections with residents and their families. The Community Life Concierge ensures residents feel known, engaged, and supported by assisting with community programming, offering a compassionate presence, and communicating thoughtfully with both residents and team members. This position plays an essential role in promoting a warm, welcoming environment and reinforcing the community’s commitment to holistic well-being.

Contributions:

• Serves to support the overall resident experience, ensuring a warm, engaging, and person-centered environment.
• Assists in the coordination and facilitation of life enrichment programs and activities that align with residents’ interests, abilities, and preferences, ensuring meaningful engagement.
• Communicates effectively with nursing, dining, housekeeping, and other departments to relay resident needs, preferences, or concerns observed during shifts.
• Provides hands-on support for resident activities, social interactions, and special events, adapting plans as needed to promote participation and inclusion.
• Cultivates strong relationships with residents and families through active listening, empathy, and a commitment to dignity and respect.
• Champions the Best Friends™ Philosophy by applying its principles in daily interactions, focusing on knowing each resident’s life story and fostering purposeful, relationship-centered engagement.
• Documents and communicates relevant observations and resident updates to the Community Life Manager and interdisciplinary team to ensure coordinated care and support.
• Supports transitions such as new admissions, discharges, or room changes by helping residents and families feel welcomed and informed.
• Maintains a safe, supportive environment by monitoring resident well-being and promptly reporting any changes in condition or behavior.
• Follows all community policies and procedures, including confidentiality and HIPAA regulations, to protect resident information and uphold professional standards.
• Collaborates with the Community Life Manager and household team to continuously improve the quality and personalization of resident life and engagement.

Job Requirements:

• Excellent oral and written communication skills in the English language required
• During emergencies or natural disasters may be required to be on duty for the duration of the disaster.
• High school diploma or equivalent.
• College degree preferred.
• Florida State Nursing Assistant Certification is preferred.
• Active Florida CPR certification is required within six months of employment.
• Previous experience in senior living preferred.
• Works in compliance with all HIPPA regulations and standards.
• Adheres to a flexible work schedule which involves working evenings, weekends, or holidays.

Moorings Park ® Communities, a renowned Life Plan organization includes three unique campuses located in Naples, Florida. We offer Simply the Best® workplaces through a culture of compassionate care for both our residents and our partners.

Simply the Best Benefits for our partners include:

• FREE health and dental insurance
• FREE Telemedicine for medical and behavioral health
• Vision insurance, company paid life insurance and short-term disability.
• Generous PTO program
• HSA with employer contribution
• Retirement plan with employer match
• Tuition reimbursement program
• Wellness program with free access to on-site gym
• Corporate discounts
• Employee assistance program
• Caring executive leadership