Patient Services Registration Clerk II

• Collecting and entering patient demographics in the Emergency Department.
• Obtaining signatures on required consents or regulatory forms.
• Verifying third-party insurance coverage from various systems.

• Knowledge of third-party insurance verification process.
• Excellent customer service skills.
• Basic knowledge of hospital registration requirements.

• Acts as the first point of contact for members/patients and assists them through the registration process under minimal direct supervision.
• Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines.
• Makes members/patients and their needs a primary focus of one's actions; develops and sustains productive member/patient relationships.
• Actively seeks information to understand member/patient circumstances, problems, expectations, and needs.
• Builds rapport and cooperative relationships with members/patients.
• Considers how actions or plans will affect members/patients; responds quickly to meet member/patient needs and resolve problems.

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