Front Desk/Guest Experience Agent

Dive into the dynamic world of hospitality at Hotel Effie, Autograph Collection! As a Front Desk Agent, you're not just checking guests in you're creating waves of excitement and unforgettable moments. With open availability, nights that sparkle until 11 pm, and weekend vibes, your journey here is a rollercoaster of fun and career thrills! Apply now and let's turn the ordinary into extraordinary together! Job Summary:As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and creating a positive and welcoming atmosphere. The ideal candidate will have open availability, including nights, and weekends as needed.Responsibilities:Guest Services: Greet and assist guests with check-in, check-out, and inquiries in a friendly and professional manner.Reservations: Handle reservations, cancellations, and modifications with accuracy and efficiency.Communication: Effectively communicate with other departments to ensure guest needs are met promptly.Problem Resolution: Address and resolve guest concerns and issues in a timely and effective manner.Administrative Tasks: Perform various administrative tasks, including data entry, filing, and maintaining accurate records.Cash Handling: Process payments and provide accurate financial information to guests.Qualifications:Customer Service: Previous experience in customer service or hospitality is preferred.Communication Skills: Excellent verbal and written communication skills.Multitasking: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.Computer Skills: Proficient in using computer systems, including reservation software.Team Player: Collaborative mindset and the ability to work well within a team.Professionalism: Maintain a professional appearance and demeanor at all times.Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:Lifting: Ability to lift up to 25 pounds.Standing: Extended periods of standing and walking.Dexterity: Use of hands and fingers to handle or feel objects, tools, or controls.Vision: Close vision, distance vision, peripheral vision, and the ability to adjust focus.Hearing: Ability to hear and respond to guest inquiries and communicate effectively.EOE M/D/F/V