Customer Service Specialist 2 - AMSC

Customer Service Specialist 2 - AMSC Edmonds College - Lynnwood, WA

Posted: 8/11/2025 - Expires: 9/26/2025

Job ID: 292313835

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Job Description

The college values its talented, diverse workforce and seeks to attract, hire, and support employees who consistently and actively embrace equity for all. Edmonds College is an equal opportunity employer. Edmonds College invites all individuals to apply and as an equal opportunity employer.

Customer Service Specialist 2 - AMSC

SALARY: $38,868 - $43,716

LOCATION: Everett, WA

DESCRIPTION:

We are looking for a passionate and dedicated individual to join our team. In this role, you will play a crucial part in understanding and anticipating the needs of our customers to ensure their satisfaction and loyalty.

The Advanced Manufacturing Skills Center (AMSC) and Washington Aerospace Training and Research Center (WATR), operated by Edmonds College at Paine Field in Everett, serves students and regional employers through short-term training in aerospace, construction, and various manufacturing verticals. The Customer Service Specialist 2 is the front-line representative for students, faculty, and industry partnersmanaging communications, supporting enrollment, and coordinating day-to-day operations.

For information on how to apply, please see Application Procedures and Required Documents , below. Position is opened until filled.

Responsibilities include, but are not limited to:

• Provide direct customer service to walk-in visitors, students, faculty, business partners, and staff
• Respond to inquiries about AMSC/WATR Center, Creative Tech and Construction programs via phone, email, and in-person
• Maintain accurate student records, including enrollment rosters and tuition/fee tracking
• Assign group identifications to students and track program status
• Provide backup support for scheduling contract instructors and coordinate with the Administrative Services Manager
• Support contract compliance by ensuring student accounts are in good standing prior to class start
• Maintain and communicate accurate course schedules and registration details
• Support a welcoming, inclusive environment for diverse populations and adult learners
• Deliver accurate, timely information to ensure smooth enrollment and course participation
• Manage logistics and provide administrative support for operations and events
• Proactively seek out information related to emerging technologies and educational needs.

KEY COMPETENCIES FOR SUCCESS

• Organization & Accuracy: Manages multiple systems and details without dropping tasks
• Adaptability: Adjusts to program changes and shifting priorities with flexibility
• Communication: Shares information clearly and tactfully with a wide range of audiences
• Program Knowledge: Understands all AMSC offerings and can communicate them effectively
• Problem Solving: Proactively resolves student and instructor issues as they arise
• Reliability: Provides consistent, timely follow-up and follow-through

REQUIRED QUALIFICATIONS:

• High school diploma or GED
• Three years of experience providing direct customer service, resolving issues, and maintaining confidentiality
• Proficiency in Microsoft Office, Google Workspace and/or student information systems like ctc link
• Demonstrated accuracy and attention to detail in data entry and communication
• Strong written and verbal communication skills
• Ability to manage competing priorities in a high-traffic setting

PREFERRED QUALIFICATIONS:

• Associates degree or higher
• Experience working in education, training, or career-connected learning environments
• Familiarity with contract training, enrollment procedures, or short-term workforce programs
• Experience scheduling instructors or managing rosters
• Commitment to diversity, equity, and student-centered support
• Four years of customer service or administrative experience, ideally in a college or training setting
  
  

PHYSICAL WORK ENVIRONMENT:

This position works on-site at the AMSC and may require sitting at a desk, using a computer, and interacting with students and faculty in person. It includes frequent phone and email communication, and occasional movement throughout the training center.

COMPENSATION:

Salary range 37. Beginning salary is $38,868 - $43,716 annually, with progressive increases to $51,588, plus a full state benefits package, which includes tuition waivers for college classes, medical, dental, retirement options, and more. Vacation and leave package includes 12 sick days per year, 11 scheduled holidays, 1 personal holiday, 3 personal leave days, and 14 vacation days per year (incremental increases to 24 vacation days per year).

WORK SCHEDULE:

Full-time, 40 hours/week. Center hours: 8:00 AM 4:30 PM, Monday through Friday. Work hours might vary to accommodate business needs. (Some flexibility may be required for evening or weekend program needs)

APPLICATION PROCEDURES AND REQUIRED DOCUMENTS :

All applicants must apply online. No paper submissions or emailed materials will be accepted. Your online application must include the following to be complete:

1. Cover letter that addresses the required qualifications. (Optional)
2. Current resume.
3. Names and contact information for three references.
4. Veterans wishing to claim veterans preference, please scan and attach your DD214 Member-4 form.

Important, if this posting is on an external website other than www.edmonds.edu/hr or Edmonds College Job Opportunities please follow one of these links to apply. Applying via an external webpage will not enter our application system.

ABOUT THE COLLEGE:

Established in 1967, Edmonds College is a public, four-year, state college. It focuses on academic excellence, student success, and community engagement, which reflect the three aspects of its mission: Teaching | Learning | Community. It serves about 20,000 students annually, including more than 1,000 international students from more than 60 countries. The college offers nearly 70 associate degrees and 60 professional certificates in about 30 programs of study. Its highest enrolled programs are the Associate of Arts/Associate of Science degrees, Paralegal, Allied Health (pre-nursing degree), Business/Accounting, Construction Management, and Culinary Arts. The college is located in the center of the growing south Snohomish County communities of Edmonds, Lynnwood, Mountlake Terrace, Brier, Mill Creek, Mukilteo, and Woodway. For more information, visit www.edmonds.edu .

EEO/AFFIRMATIVE ACTION STATEMENT:

The college provides equal opportunity in education and in employment per state and federal law. The college prohibits discrimination against any person due to race, color, religion, national origin, sex (gender), disability, sexual orientation, age, citizenship status, marital status, veteran status, or genetic information. For questions about our nondiscrimination policy or gender equality and athletic teams, contact Kathy Smith (Title IX and Section 504 Coordinator/Investigator); Clearview Building, Room 122B; ... , ....

JEANNE CLERY STATEMENT:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of Edmonds Colleges commitment to safety and security on campus, the College reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Edmonds Colleges Annual Security and Fire Safety Report is available online at .

Job Summary Company Details Company Edmonds College Industry Colleges, Universities, and Professional Schools Job Information Location Lynnwood, WA Website Job Type Full Time Employee Experience 1+ to 2 Years Career Level Entry level Education Level High School or equivalent Job Position 1 Position(s) Open Salary/Wage $38,868.00 - $43,716.00 /year Duration Over 150 Days Additional Information Testing Required Background checks
Reference checks Federal Contractor No Affirmative Action Plan No View More Jobs All Edmonds College jobs View similar jobs All Lynnwood, WA jobs