Customer Service Associate

Positions Based in St.Catharines, Ontario

Exciting opportunity with our large AI Client!

Join Accenture and help transform leading organizations and communities around the world.The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

What sets us apart from other employers?

• We offer a $19.23 per hour starting wage and a $1000 signing bonus!

• We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 12 months after starting with Accenture.

• Accenture has also been ranked a Canada Top Employer for 13 consecutive years.

What can you expect from us?

Here are a few benefits you can expect when working with an exceptional team at Accenture:

• Competitive hourly rate ($19.23 base to start)

• A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options.

• Sign-on bonus of $1,000.

• Full-time positions scheduled between 35 and 44 hours per week.

• Flexibility to select your assigned schedule every month based on your performance.

• Annual salary increases based on performance.

• Recognition for individual contributions.

• Spacious workstations with updated technology platforms and equipment.

• Supportive environment for individual success and self-development through online courses.

• Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.

• Extensive post-training coaching and support.

• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support.

• Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.

• NOC code: 22221 (Tier Category 2)

As a valued member of our team, you will have the opportunity to make a positive impact by:

• Provide consultative sales guidance, educating prospects on product features, use cases, and pricing options

• Deliver compelling product walkthroughs or live demos where applicable

• Manage and maintain a healthy sales pipeline using CRM tools (e.g., Salesforce)

• Collaborate with cross-functional teams to provide feedback and enhance the customer experience

• Achieve or exceed monthly targets for conversion rates, qualified opportunities, and closed deals

• Maintain up-to-date knowledge of product developments, market trends, and competitive landscape

Basic Qualifications:

• 13 years of experience in SaaS sales, customer success, or a consultative selling role

• Proven track record of working with small to mid-sized businesses (SMBs)

• Strong interpersonal and active listening skills, build rapport, and trust quickly

• Ability to understand technical products and explain them in simple, business-focused terms

• Proficiency with CRM systems and sales engagement tools

• Comfortable in a fast-paced, target-driven environment

• Collaborative, self-starter attitude with a passion for helping customers succeed

• High School Diploma or equivalent.

• Flexibility to adapt to different hours of operation.

#LI-NA-FY25

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our peoples physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. Were proud to be consistently recognized as one of the Worlds Best Workplaces.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.