Banquet Captain

Club Location:

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Job Overview

A leadership role responsible for assisting the Banquet Management Team with the execution of events and leads the banquet team. Consistently ensures proper set up, maintenance, and break down of all banquet services. Assist with the development and implementing of service staff training standards. Ability to understand and communicate food and beverage selections, have a team focus mentality, adhere to clubs standards of service, maintain a professional appearance and clean work environment, as well as, display a positive and friendly attitude. Serves as MOD when managers arent present.

General Responsibilities

• Responsibilities include supervising, directing, coaching, and training employees (CCOS & Temporary); planning, assigning, and directing work; addressing complaints and resolving problems. Supervision of all banquet team members.
• Examines rooms, stations, and service areas and makes sure they are clean and fully stocked for service.
• Checks all banquet rooms and storage areas at beginning and end of shift and ensures showready standards.
• Reports to management any and all changes, concerns, or actions taken.
• Ensure all opening/closing duties have been completed. Ensures all rooms are flipped according to schedule.
• Set up for events by putting out and arranging tables, place settings, setting up buffets, AV equipment and other event equipment.
• Keeps open lines of communication with our Culinary Team to ensure proper food counts, item names, timeline of events, and equipment needed.
• Ensure that all silverware, glasses, base plates and china are polished and set according to club standards.
• To efficiently serve food and drinks in a friendly and courteous manner. To follow the service sequence and standards of the club, according to the training manual.
• To ensure all service stations and/or assigned areas are stocked and maintained with silverware, china, sugar, creamers, tea box, iced tea and coffee, etc. according to club standards.
• Maintain high standards of safety and cleanliness by completing and assigning cleaning tasks and breakdown of service.
• Attends/leads pre-service training (line-up meeting).
• Assists with inventory and upkeep of beverages and equipment.
• Adherence to Clubs uniform and grooming policy.
• Knowledge of, respect for, adherence to, and enforce all staff privileges and responsibilities.
• Performs other appropriate duties as assigned by manager on duty.

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Improves processes, products and services; Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time;
• Judgment - Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Takes, asks for, and offers help when needed.

Job Qualifications

Education:

• High school diploma or equivalent preferred.

Experience / License / Qualifications:

• Previous server or banquet server experience required.
• Excellent oral communication and listening skills.
• Ability to follow directions and be coachable.
• Excellent customer service skills.
• Must speak, read, and write in English proficiently.
• Local Pouring Permit.

Physical Requirements

• Ability to speak and hear.
• Close and distance vision.
• Identify and distinguish colors.
• Frequent walking with some standing at times.
• Will walk for long periods of time, possibly extended distances.
• Occasionally lifts/carries up to 50 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

• Able to reach hands and arms in any direction and kneel and stoop repeatedly.

Working Conditions

• May be indoor or outdoor setting depending on outlet.
• Varied weather conditions are expected.
• May work near toxic/caustic chemicals and with fumes or airborne particles.
• Varying schedule to include evenings, holidays and extended hours as business dictates. Mandatory holidays include: Memorial Day, Labor Day, July 4th, Easter, Mothers Day, Thanksgiving, Member-Member, Member Guest, Dickens Dinner & New Years Eve

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.