Concierge, Meeting Services - Catering and Conference Services

Summary Statement:

The Meetings Concierge serves as the primary ambassador for our in-house convention guests. They are responsible for anticipating and fulfilling the guest’s needs during the tenure of the convention program. The Meeting Concierge assists with the pre-arrival experience, onsite program management, successful conclusion of the program and client departure.

Primary Job Duties: – Includes but is not limited to:

• Assist Catering & Convention Services Manager with in-house clients/groups.
• Physically inspect all meeting rooms to ensure they are set in accordance to the Event Order.
• Conduct Pre and Post-show walkthroughs with the client and CSM to ensure the condition of the convention space.
• Monitor breaks and refresh schedules ensuring all services are executed in a timely manner and in accordance with the client’s expectations.
• Work with support departments on furniture movement requests and ensure that all furniture is set according to standard on a daily basis.
• Collaborate and communicate effectively with various resort departments to ensure guest’s exceptions are exceeded.
• Review daily postings to ensure posted information is correct.
• Assist with room set diagrams and collaborate with banquet setup department to ensure rooms are set according to specifications.
• Create and distribute meeting room keys to clients and ensure keys are returned upon completion of program. Charge client accordingly for missing keys.
• Assist with the preparation and opening of meeting room spaces and ensure that spaces are secured when not in use.
• Be proactive and attentive in anticipating guest’s needs and plan for potential scenarios that could impact the integrity of the event.
• Attend all Pre and Post Convention meetings and be able to speak to their role and responsibilities.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Working knowledge of automated Sales and Catering systems.
• Working knowledge of meeting room capacities, banquet set-up and any other pertinent details.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends and holidays.
• At least 18 years of age.

Preferred :

• Working knowledge of Delphi and Social Tables.
• Associate degree or experience in a related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least two years of experience in Hotel Operations, Customer Service, Convention Services, or Event Management.
• High School Diploma.

Preferred:

• 1 year experience in a luxury resort or conference facility.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is conducted within the Conference Center.
• Significant walking is required.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 50 lbs .
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.