Front Desk Clerk Guest Services

Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks! Dont miss out on this fantastic opportunity to work with a successful and growing company.

As a Front Desk Clerk at MountainLoft Resort, youll be the welcoming face that helps guests and owners create unforgettable vacation memories. From check-in to check-out, youll deliver warm, professional service and assist with guest needsensuring every stay is exceptional.

If you thrive in a fast-paced environment, love helping people, and take pride in delivering top-tier hospitality, wed love to meet you!

Heres why you will love it here:
Day 1 Benefit Eligibility
Positive Team Environment
A people first culture
Encouraging Leadership
Recognition Programs and Rewards
Discounted hotel rates worldwide!
401(k) program with company match.
Paid Time off and Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!

What will I be doing?

As a Front Desk Clerk, youll play a key role in delivering exceptional guest experiences. Your day-to-day responsibilities will include:

Welcoming guests and owners with a warm, friendly demeanor upon arrival
Handling check-ins and check-outs efficiently and professionally
Generating folios and processing payments accurately
Handling housekeeping and maintenance requests, and coordinating with the appropriate departments
Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
Answering phone calls and advising them to the right team members
Supporting your team by taking on additional tasks as assigned by your supervisor

Schedule Details: Full Time; 2:30pm to 11:00pm, including weekends and holidays.

What are we looking for?

Strong proficiency in Englishboth written and verbal communication
Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
At least 6 months of customer service experience, preferably in a hospitality or guest-facing role
Flexible availability, including weekends and holidays

Preferred, but not required:

Experience as a Front Desk/Guest Services Agent.
Experience handling credit card transactions.
Background in Resort Hospitality or related industries.

Theres something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.