Front Desk Agent

Job Overview : Assists with guest registration, pantry, business center, telephone services, and guest reservations to deliver a guest experience that is unique and brings the brand to life.

Reports to : Front Desk Supervisor, Assistant General Manager & General Manager

Front Desk Essential Tasks :

Act in accordance to As One Mission and Values, as well as Brand standard practices
Enthusiastically greet guests upon arrival.
Register and assign rooms to guests promptly and efficiently.
Ensure safety measures are followed at all times.
Date-stamp, sort, and rack incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Communicate effectively with guests and resolve complaints swiftly and effectively.
Help hotels meet revenue goals
Compute bills, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Accurately post charges such as room, food, liquor, or telephone to guest bill.
Make reservations, transportation, or entertainment reservations for guests.
Deposit guest valuables in the hotel safe deposit box as requested and appropriate.
Log and conduct wake-up calls timely and pleasantly.
Ability to focus on the guest, ensuring complete satisfaction with each transaction and interaction.
Ability to accurately use various office software.
Follow all company and brand policies around safety procedures and training
Assist with keeping the public spaces clean and appealing including but not limited to; trash removal, dusting, maintaining market/pantry stocking and rotation of supplies, and clean lobby appearance (mop/vac as needed)
Act as Manager on Duty when senior management is not present for guest issues in accordance to your training and logically for the benefit of guests and company.
Complete and follow all training as assigned.
Ability to willingly perform other customer service and guest-related functions as required.

Your Background and Skills

High School Diploma or equivalent preferred.
1 to 3 years of related work experience.
RAMP Server/Seller, CPR/FIRST AID certifications preferred.
Collaborative Problem Solver
Self Motivated
Positive Disposition
Solution Orientated
Math and Computer Literacy

Work Environment and Context

Refer to your offer letter for clarity of hours you were hired primarily for but note;
Work schedule could vary and may include working all shifts, holidays and weekends.
Requires standing for extended periods of time, the ability to lift up to 25 pounds, bending, reaching, stooping, manual dexterity, kneeling or crouching.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions

Benefits offered:

Matching Simple IRA
Advancement Opportunities
Paid Holidays
Bonus Programs
Hotel Discount Package
Food Discounts
Meeting/Banquet Space Discounts
Company Celebration Events

_ Available to PT associates_

MISSION

To create a positive impact on the lives of our team members & travelers through exceptional service

Core Values

Be Positive & Do The Right Thing Humbly Confident & Practical

Consistently Hardworking & Accountable Innovative Problem Solving & Creative Efficiency

Learn & Grow As One

About Us

_As One Management is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: As One Management is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at As One Management are based on job requirements, business needs and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. _

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:
Employee assistance program
Employee discount
Paid time off
Retirement plan

People with a criminal record are encouraged to apply

Work Location: In person