Guest Service Agent

Part Time Guest Service Agent

Our vision is to be the PREMIER Hospitality RV Company by employing the VERY BEST PEOPLE, trained and empowered to deliver a QUALITY product with SENSATIONAL service to every guest, every time.

Position Description

As a member of the Resort Team, the Front Desk reports to and assists the Resort Manager in achieving the property's goals. The primary focus of this position is to create a pleasant and engaging experience for our resort customers through inbound and outbound call efforts, concierge services and administrative responsibilities, working closely with the Resort Manager and other team members. You will serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.

Role and Responsibilities

Field incoming web chats and phone calls
Guide incoming callers through the reservation process
Up-sell the property with sales scripts and in-depth resort knowledge
Meet and/or exceed targeted call ratios, occupancy goals, and revenue creation on a daily, weekly and monthly basis
Work with existing guests to obtain new customers through referral programs
Maximize sales by extending the stays of customers, up-selling to premier site types, reserving future bookings, and selling cottage/villa vacations
Greet and establish rapport with guests. Field resort comments, suggestions, and complaints.
Check guests in and out for their reservations
Assist guests with concierge type services: Directions, restaurant recommendations, and preferred service providers
Collect and post security deposits, rent, or funds for other services
Make collection calls for site rental payments as directed
Prepare and distribute resort communications such as rule reminders, violation notices, etc.
Assist with planning and coordination of guest events and activities within the resort
Support marketing efforts by maintaining mailing lists, responding to inquiries and providing feedback on current promotions
Ability to "Think on your feet" and respond appropriately in a busy environment.
Other duties as assigned

The Ideal Candidate:

Customer Service-oriented - willing and able to go above and beyond for our guests
Trustworthy
Willing and able to learn new things
Enjoy working in a rewarding, fun, and positive environment

Requirements Qualifications

Associates Degree or Higher Preferred
Must be available on weekends and holidays
Minimum Travel - travel between resorts to cover shifts and/or events
Must possess a valid Driver's license and be insurable
Minimum of 2 years' customer service, administrative and hospitality experience
Strong telephone and customer service skills
Good problem-solving skills
Professional appearance
Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
Previous experience using reservation software, _a plus_
RV resort office or hotel front desk experience, _a plus_
Bi-lingual, _a plus_

Job Type: Part-time

Pay: From $19.00 per hour

Benefits:
401(k) matching
Health insurance
Paid time off

Work Location: In person