Front Desk Agent/Night Auditor

Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent/Night Auditor to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional hospitality and ensuring a positive experience for all visitors. This position requires strong communication skills, a high level of math skills, attention to detail, and a passion for guest services in a hotel or resort environment.

Duties

Welcome and check-in guests upon arrival, ensuring a smooth and efficient process.
Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
Handle guest inquiries, requests, and complaints with professionalism and courtesy.
Manage reservations using hotel management software and phone systems.
Perform night audit duties as required, including balancing accounts and preparing reports.
Maintain cleanliness and organization of the front desk area.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Assist with administrative tasks such as filing, data entry, and managing correspondence.

Requirements

Previous experience in hospitality, guest services and night audit is preferred.
Strong interpersonal skills with the ability to build rapport with guests and colleagues.
Knowledge of hospitality management principles is an advantage.
Ability to work flexible hours, including nights, weekends, and holidays as needed.
Multilingual skills are desirable to cater to diverse guests.
Proficiency in using phone systems and hotel management software is beneficial.
Excellent problem-solving skills and attention to detail are essential for success in this role.

If you are passionate about providing outstanding service in the hospitality industry, and attention to detail, we encourage you to apply for this exciting opportunity as a Front Desk Agent!

This part-time position will be every other weekend, with a few week nights -

11:00 pm - 7:00 am.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Benefits:
Employee discount

Experience:
Microsoft Excel: 1 year (Preferred)

Ability to Commute:
Reedsburg, WI 53959 (Required)

Work Location: In person