Houseperson- Housekeeping

Hotel Saint Augustine is looking for candidates to join our newly opened property! Hotel Saint Augustine is a new 71-room property located in the heart of the Montrose neighborhood. The hotel is spread across five small buildings with an all-day restaurant, lobby bar, and intimate event space. Hotel Saint Augustine takes inspiration from the spirit of Houston itself, a duality of old world and new, a rich diversity and a forward-thinking sensibility. Hotel Saint Augustine is proud to be part of the Bunkhouse/Hyatt family, and our colleagues enjoy the following benefits.

• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

Knowledge, Skills, and Abilities:

• High school education preferred
• One (1) year related experience in hospitality or service industry
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to read and interpret documents such as safety rules, operating and maintenance

instructions and procedures manuals

• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of employees or guests

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Requirements:

• Responsible for completing an in-room checklist for each room you are assigned to
• Notify Housekeeping Supervisor and/or immediate supervisor about any guest rooms

that need to be placed out of order for maintenance concerns

• Responsible for cleaning of guest rooms, public spaces, exteriors and Back of House

daily

• Continually maintain inventory of linens, cleaning supplies and guest amenities to ensure adequate supplies in accordance with established par levels and timeframe
• Maintain the storage rooms
• Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals
• Assist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.
• Assist in implementation of special projects
• Maintain a positive relationship with employees and guests
• Maintain constant communication between all departments (i.e. room status)
• Promote and encourage guest name recognition at all times
• Possess knowledge of all guest services and amenities
• Ensure all calls are answered in a courteous, professional and efficient manner
• Maintain a high level of cleanliness and safety in the work area
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and OSHA requirements
• Be familiar with all safety and emergency procedures
• Attend all relevant meetings
• Adhere to all standards of operations, policies and procedures, manuals, memos and oral instructions

Based upon fluctuating demands of the operation and to exceed customer expectations, it may

be necessary to perform a multitude of different functions not specifically related to this position.

This person may be expected to perform other tasks and duties as needed or as directed.

Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a

hotel/restaurant/office setting

• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis;

anything over fifty (50) pounds is considered a minimum two (2) person lift

• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day