Luxury Front Desk/Guest Services/Member Services Associate

Overview
The Member Services Department is one of the core operations teams at Scottsdale National. The Member Services Department is committed to creating authentic, bespoke service experiences for our members and guests, works in conjunction with and alongside other highly motivated individuals and is powered by a strong departmental culture built on teamwork and high-level communication.

Our Member Services Associates possess strong multi-tasking skills, excellent interpersonal skills, are creative thinkers and problem solvers, are detailed orientated and possesses strong written and oral communications skills.

Our Member Services Associates assist with the planning and execution of an array of personalized requests and guest services, working collaboratively with multiple departments including Golf Operations, Food & Beverage and Housekeeping. Member Services is responsible for coordinating all villa reservations inclusive of specialized details and requests, managing the arrival and departure process, inclusive of transportation and luggage handling. Providing transportation services to/from Scottsdale National may also be an assigned duty, including running errands and maintaining the vehicle's cleanliness and appearance after each shuttle. They are knowledgeable about all aspects of the club operations and property, and handle all general property calls in an efficient and friendly manner, routing calls to their proper extensions. Additional responsibilities include arranging dinner reservations (both on & off site), scheduling spa/salon services, are the front-line contact and resolution specialist for special requests, submit daily reporting/property communications, and professionally handle any and all inquiries regarding requests for information, directions, and/or challenges that may arise, in a timely and courteous manner.

Ensuring our membership and guests are made to feel welcomed while creating a memorable experience during and following their visit, is our top priority. We will be looking to you to embrace our already distinctive team environment where accountability for your actions, providing consistency in carrying out your job duties and having an eye for detail is part of your regular workday, and most importantly, how we define success for ourselves, our team and the Club.

Problem Solving

Clear communication

Strong time management and organization skills

Excellent verbal and written communication skills

Ability to work within a highly collaborative team, and equally effective as an independent contributor

Flexible approach, willing to work in an environment of constantly changing priorities with enthusiasm

Self-motivated, takes accountability, willingness to do, and learn

Intrinsic awareness

Strong passion, commitment to excellence

Neat and polished appearance

Positive and outgoing attitude

Demonstrates confidentiality, honesty, and integrity in all situations

Computer literate in Microsoft Window applications

Knowledge of PMS systems preferred

Detail oriented

Team player

High School diploma or equivalent experience
3 years' previous customer service and/or hospitality experience preferably in a luxury hotel, resort or club

Knowledge of Guest Service Operations

Must possess a clean driving record and submit to quarterly MVR checks for insurance purposes
Must be able to work a flexible schedule, including all shifts, weekends and holiday as needed
Able to lift and move objects up to 50lbs
This is a hotel operation focused position

This position will be exposed to various working conditions (both inside and outside), must be able to sit, stand, walk, lift reach, bend and kneel frequently and for long periods of time

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: No more than 40 per week

Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Morning shift

Work Location: In person