Takeout

Required Years of Experience

0-1 years

Job Details The Takeout position provides exceptional service and hospitality to every take-out guest
in the restaurant while participating in teamwork ensuring absolute guest satisfaction. Takeout
Servers are responsible for positive guest interactions while serving guests in a friendly and
efficient manner and ensuring guests get their orders without delay. As a direct link between the
guest and the restaurant a takeout server plays the leading role in developing positive, lasting
guest relationships by consistently delivering an excellent takeout experience every time. Must
be able to operate effectively as part of a team, communicate clearly, ensure smooth service
operations and provide consistent, pleasant, quality service.

Essential Duties and Responsibilities:
Welcome all guests and ensure guests receive responsive, professional and gracious
service always.
Greet customers as they arrive at take out in a timely manner.
Take orders from guests over the phone and in person.
Answer any questions about the menu, specific food items, or any other inquiries the
guest may have.
Describe all menu items, prices, and methods of preparation.
Understand the order taken and any changes in the menu, dietary restrictions, food
allergies, etc.
Ensure order accuracy every time.
Prepare, serve, and package all items for takeout and delivery orders.
Aware of all upcoming orders and the status of them.
Utilize and understand third party delivery services.
Recording all monetary transactions with precision, generating bills, and collecting
payment.
Ensure that all food and products are consistently prepared and served according to the
restaurant's standards.
Maintain a clean, safe environment always in the Takeout area and service stations.
Perform all side work applicable to assigned station.
Perform other duties as assigned.

Required Work Skills and Qualifications:

• Excellent interpersonal skills and focus on serving customers.
• Excellent verbal and written communication skills.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Ability to remain calm during high volume service or difficult situations.
• Well-organized with ability to take and place food and beverage orders accurately over the phone with a pleasant demeanor.
• Familiar with Point of Sale systems (Toast) is a plus!
• Ability to communicate and understand the predominant language(s) of the restaurants operating area.
• Ability to work varied shifts, including nights, weekends and holidays.
  Physical Demands
  
  
  • Prolonged periods of standing and walking throughout restaurants space.
  • Ability to work in a standing position for periods of time.
  • Ability to stand, walk, push, pull, squat, bend and reach.
  • Ability to lift and/or move up to 25 pounds.
  
  Required Skills

  Effective Communication

  Time Management

  Attention to Detail

  Customer Service Orientation

  Problem Solving

  Adaptability

  Multitasking

  Knowledge of Menu Items

  Understanding Of Dietary Restrictions

  Ability to Work Under Pressure

  Interpersonal Skills

  Conflict Resolution

  Organizational Skills

  Ability to follow instructions

  Collaboration

  Education and Credentials
  
  
  • Servsafe Certification
  • Successful completion of the company's Food and Beverage training program

Compensation Details

Compensation: Hourly ($12.00) plus tips

Required Skills

Teamwork

Positive Attitude

Responsiveness

Customer Relationship Management

Order Accuracy

Service Orientation

Stress Management

Time efficiency

Attention to Cleanliness

Flexibility

Problem Anticipation

Effective Listening

Sales Skills

Adaptability to technology

Crisis Management

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