Cabana Concierge

The Hotel\:

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritagebeckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of whats most important\: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

**Starting rate\: $18.50 per hour + potential for commissions

Roles and Responsibilities include but are not limited to\:

The Cabana Concierge is responsible for delivering exceptional guest service by coordinating all aspects of the cabana and premium poolside guest experience. This includes greeting guests, managing cabana reservations, facilitating food and beverage service, and ensuring that cabana areas are clean, well-stocked, and exceed guest expectations. The role requires a proactive, service-oriented individual who thrives in a fast-paced luxury resort environment.

• Welcome and escort guests to their reserved cabana with a warm, engaging, and professional demeanor.
• Serve as the primary point of contact for cabana guests, providing personalized service throughout the day.
• Anticipate guest needs and respond promptly to all requests, including amenities, towel refreshes, F&B orders, and special preferences.
• Coordinate with the food & beverage team to ensure timely and accurate delivery of orders.
• Maintain cleanliness and organization of all cabanas and surrounding areas.
• Prepare cabanas prior to guest arrival with towels, water, menus, and other amenities.
• Manage daily cabana reservations, including check-ins, check-outs, and availability.
• Manage cabana inventory and strategically set pricing on Resort Pass and Way to maximize cabana sales and occupancy.
• Ensure compliance with all resort policies, safety standards, and service procedures.
• Communicate guest feedback, maintenance issues, or service opportunities to leadership.
• Promote resort offerings and experiences to enhance the overall guest stay.

View our Virtual Reality Experience to spend a day in the life of a hospitality professional at a full-service hotel.

Qualifications\:

• Previous experience in luxury hospitality, concierge, or poolside service preferred.
• Strong interpersonal and communication skills.
• Detail-oriented and organized with a passion for guest service.
• Ability to multitask and remain calm in a high-volume environment.
• Must be able to work outdoors in varying weather conditions.
• Must have open availability, including weekends and holidays.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 lbs.

Benefits & Perks

Opportunities to work around the world with Hyatt Hotels and Resorts

Discounted & Complimentary Hotel Room Nights

Enjoy free employee meals in our employee dining hall

Free covered parking

Medical Dental and Vision Insurance (Full-time colleagues)

Retirement savings plan

Excellent training and professional development

Tuition/Wellness reimbursement, up to $1,000 a year!

Employee Stock Purchase plan

Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values\: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

About The Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.