Experience Concierge Representative

Summary and Objective
As a Client Experience Concierge, your primary mission will be to provide impeccable service to our clients, ensuring their expectations are met and exceeded. You will serve as the primary point of contact for our customers and will be responsible for curating exclusive, unforgettable experiences. This position demands an in-depth knowledge of the private aviation industry, extraordinary attention to detail, an unwavering attitude to excellent customer service, and the ability to provide that white-glove service with finesse and grace.

If you are passionate about providing unparalleled luxury service and are dedicated to crafting bespoke experiences for elite clients, we invite you to apply for the role of Client Experience Concierge at flyExclusive. Join our team and be a part of delivering our premium service standards.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Premium Client Relationship Management: Cultivate and maintain exceptional relationships with our high-net-worth clients. Learn and understand their unique preferences and requirements in order to offer bespoke services that define luxury travel.

• Meticulous Trip Coordination: Precisely plan and oversee all aspects of client trips, ensuring flawless execution of every detail. This includes arranging gourmet catering, coordinating ground services, and fulfilling special requests in addition to flight coordination.

• Client Communication: Respond promptly to all client enquiries through various communication channels, providing timely updates and personalized attention. Keep clients informed about trip arrangements and any relevant enhancements.

• Managed Aircraft Services - Communicate and handle all trips for our managed aircraft fleet. Planning and scheduling for each trip. Coordinating crew availability with the scheduling team. Main point of contact for all managed aircraft owners needs.

• Problem Resolution: Proactively identify and swiftly resolve any challenges or concerns that may arise during a client's journey. Exhibit a solution-oriented approach to maintain the highest level of satisfaction.

• Collaboration: Collaborate closely with internal teams and external partners to ensure the seamless execution of clients' extraordinary experiences, encompassing flight crews, internal stakeholders, and luxury service providers.

• Feedback: Solicit feedback from clients to continuously enhance our luxury services. Respond to their feedback with promptly and with an action plan to making their next trip even better.

Skills and Abilities

• Exemplary interpersonal and communications skills via all channels

• A keen eye for detail, coupled with the ability to manage multiple priorities seamlessly.

• Proficiency in using office software and customer relationship management (CRM) systems.

• Adaptability and poise in all situations in a fast-paced environment.

• Proven aptitude for proactive problem-solving, driven by a relentless commitment to delivering the epitome of premium service.

• A genuine passion for the aviation industry, and an unyielding dedication to client satisfaction.

Competencies

• Proficient in Microsoft Office Suite and CRM systems.

• Strong critical thinking and problem-solving skills.

Supervisory Responsibilities

• This position does not have direct supervisory responsibilities.

Work Environment

• Open to work in our Kinston office as well as home-based or remote position.

• 4-on, 4-off core schedule with other coverage as needed

Physical Demands

• Ability to see and hear clearly.

• Ability to read, comprehend, and speak English clearly.

• Ability to sit, stand, and walk for extended periods.

• Ability to regularly lift/move up to 20 pounds

Dress Code and Uniform

• Well-groomed appearance.

• Adherence to department dress code.

Travel Required

• Availability for occasional travel and participation in company events as needed.

Required Education and Experience

• Bachelor's degree in Communications, Aviation Management, Hospitality Management or Business Administration is preferred but not required.

• 1+ years in privation aviation service or 3+ years in customer service related field.

• Profound understanding of private aviation operations, encompassing trip planning, various aircraft types, and industry regulations.

• Exemplary interpersonal and communication skills, exuding grace and refinement, both in writing and verbally.

• A keen eye for detail, coupled with the ability to manage multiple priorities seamlessly.

• Proficiency in using office software and customer relationship management (CRM) systems.

• Poise and adaptability in a dynamic, fast-paced environment, always maintaining an air of luxury and sophistication.

• Proven aptitude for proactive problem-solving, driven by a relentless commitment to delivering the epitome of luxury service.

• A genuine passion for the aviation industry, and an unyielding dedication to client satisfaction.

• Availability for occasional travel and participation in company events as needed.

• Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification.

• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.

EEO Statement

FlyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression, or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and Experience

• Bachelor's Degree in Business Administration, Aviation Management, or a related field (preferred), or equivalent work experience.
• 1+ years of private aviation experience.
• 3+ years of experience in luxury client services, VIP account management, or a similar role, preferably within the private aviation or high-end hospitality industry.
• Profound understanding of private aviation operations, encompassing trip planning, various aircraft types, and industry regulations.
• Exemplary interpersonal and communication skills, exuding grace and refinement, both in writing and verbally.
• A keen eye for detail, coupled with the ability to manage multiple priorities seamlessly.
• Proficiency in using office software and customer relationship management (CRM) systems.
• Poise and adaptability in a dynamic, fast-paced environment, always maintaining an air of luxury and sophistication.
• Proven aptitude for proactive problem-solving, driven by a relentless commitment to delivering the epitome of luxury service.
• A genuine passion for the aviation industry, and an unyielding dedication to client satisfaction.
• Availability for occasional travel and participation in company events as needed.
• Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification.
• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.