Receptionist

Pay Range :$18---$22/hr
Shift Timings : Mon -Thu 8:30AM - 5:00PM

Job Summary:
The Receptionist performs a variety of tasks as it is the first contact via telephone by the prospective patient including providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients; assisting patients/clients with forms. The Receptionist must serve as a point of contact with other internal and external department. Essential Duties and Responsibilities
Greets and receives all visitors/patients who approach the Receptionist Area
Answers all questions related Medical Center Services, the location of these services and how the services can be obtained
Provides in-patient information and is responsible for the Visitor Pass policy
Answers routine questions and directs patients/visitors to appropriate areas within Medical Center
Answers telephones and responds to routine inquiries regarding patient information utilizing the ADT and patient Census reports
Issues patient visitor passes to authorized persons per medical center policy
Contacts Nursing Units for approval before permitting visiting during non-visiting hours
Maintains an orderly Visitor Pass Filing System
Monitors visitor pass for shortage and replacements
Picks-up census sheets from admitting office
Reports all lobby injury incidents immediately to the Nursing Supervisor on 3 Linsky who will investigate
Prepares an Incident Report on any injury occurring in the Linsky Lobby
Notifies Environmental Services if Lobby Area needs to be clean
May be required to perform other duties as assigned

Skills:
Must be able to use ADT and read Census Reports.
Intermediate MS Office Suite
Must be courteous, friendly and possess interpersonal skills compatible to serving a diverse community.

Education:
High School Diploma Required. Applicable work experience may be considered in lieu of educational requirements.
Bi-lingual Spanish Required